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Russian Airport Duty Free Shop Protected by Axis and Axxon Solution

Russian Airport Duty Free Shop Protected by Axis and Axxon Solution

Editor / Provider: AxxonSoft | Updated: 10/24/2011 | Article type: Commercial Markets

Travel Retail Domodedovo LLC is a subsidiary of the large German holding Gebr. Heinemann, which develops distribution, logistics and retail sales in the Travel Value & Duty Free format, Gebr, Heinemann, founded in 1879, currently owns a chain of 228 shops in 47 international airports around the world and is one of the world leaders on the duty free market. The holding has been developing its own retail chain in Russia since 2008.

The client commissioned UNIMAX to equip a Duty Free shop and a warehouse with a video surveillance system with point of sale monitoring and the capability for remote monitoring. The shop and warehouse are on the territory of Ostafyevo International Airport and are quite far apart.

Considering the specific character of the task, only an IP video surveillance system would do. Communication lines and an Ethernet connection between the warehouse and the shop were already in place. Under these conditions, it was not practical to run new lines between the warehouse and the shop, among other things due to the large number of approvals needed and the complex work conditions.

For IP cameras, several models from Axis were selected: the Axis for general video surveillance, the Axis with megapixel resolution for surveillance at the register, and the Axis for outdoor video surveillance. All the current Axis cameras are powered through PoE, which substantially simplifies installation for the installer and makes it less expensive for the client; it also makes it possible to control the power supply of the device remotely.

In the end the client obtained a modern video surveillance and point of sale monitoring system which takes care of the tasks currently required and can be expanded and modernized in the future. Remote monitoring from the central office in Domodedovo Airport makes it possible to quickly obtain data from a remote site and monitor the situation constantly.

London's Second Largest Airport Deploys Iris Recognition from AOptix and Human Recognition Systems

London's Second Largest Airport Deploys Iris Recognition from AOptix and Human Recognition Systems

Editor / Provider: AOptix Technologies | Updated: 10/20/2011 | Article type: Infrastructure

AOptix Technologies, a leading edge developer of innovative iris recognition solutions, and Human Recognition Systems, the UK market leader in identity management announced their successful implementation integrating the AOptix InSight VM iris recognition system into 34 automated e-Gates at the Gatwick Airport South Terminal. AOptix was selected by HRS for their ability to bring a time saving, enhanced passenger experience to the world's busiest single-runway airport.

With the goal of improving the overall airport experience for millions of travelers from all over the world, the InSight VM is integrated into MFlow Track, developed by HRS for positive passenger identification as part of Gatwick Airport's automated security process.

“HRS has a great reputation in the aviation industry for deploying and integrating innovative world class identity solutions such as the one at Gatwick” says Dean Senner, CEO of AOptix. “Iris at-a-distance from AOptix and the HRS MFlow Track is the hassle-free, non-intrusive security experience that passengers are looking for at today's modern airports.”

The AOptix-HRS approach delivers a highly accurate match of passenger to boarding pass on a remarkably consistent basis. Designed for ease of use and high throughput, the system is intended to create secure, customer friendly passage into the international departure lounge area where passengers can shop, dine, and relax prior to boarding their flights.

“Human Recognition Systems has been deploying iris recognition systems for 10 years now and with the introduction of the InSight iris recognition solution from AOptix, we are able to exploit the full power of iris biometrics” said Neil Norman, Human Recognition Systems' chief executive. “We are pleased to be working with our partner AOptix and in having the InSight VM integrated into our MFlow product and having successfully deployed the first system in Europe at Gatwick Airport."

“Already passengers are spending on average less than five minutes in security” said Geoff Williams, Head of Security at Gatwick Airport. “With our new spacious preparation area and 19 security lanes, some of which are designed to assist families with young children and premium travellers, the new technology will help increase the efficiency of the security operation and provide a better service."

Danish Airport Fortifies Security Using Axis and SeeTec Solution

Danish Airport Fortifies Security Using Axis and SeeTec Solution

Editor / Provider: SeeTec | Updated: 10/11/2011 | Article type: Infrastructure

SeeTec, one of Europe's leading suppliers of video management software, makes travelling a little bit safer. Together with Solar Denmark as the solution provider, SeeTec delivered a cutting edge video surveillance system to Karup Airport (Denmark), thus updating its security system to latest standards.

After September 11th, a seamless control of passengers and luggage had been established at the airport. For that purpose, an analog video system had been installed. However, during last year the decision was made to observe all critical security restricted areas in addition. Erik Jacobsen, Director of Karup Airport, explains: "We had the choice to fulfill the additional requirements by hiring additional security staff or by installing a new video surveillance system. We finally decided in favor of the new video system. The main reasons for that decision were that the costs for the new system are lower, that it is very easy to extend and that our security staff can operate it quite conveniently. We went for a cutting edge video surveillance system to replace the old analog one which would have been extremely difficult and expensive to upgrade."

Together with Solar Denmark, Karup airport chose video management software from SeeTec and camera technology from Axis. "We got in touch with Solar and they offered a solution based on SeeTec software and AXIS P1346-E Network Cameras. From the beginning, all project partners supported us in a perfect way throughout the whole project" says Jens Andersen, technician at Karup airport.

The cameras, which are mounted on poles all over the airport ground, can be operated in day and night mode, thus being perfectly suited for the changing lighting conditions at the airport. With a resolution of three megapixels, they allow identifying persons even from a long distance. The outdoor housing protects the cameras perfectly against environmental conditions so that they can be operated without any problems even at -40°C. Like all Axis network cameras, they are deeply integrated in the SeeTec software which makes it very easy for Karup airport to add further devices like an additional camera in just a few minutes.

Karup Airport chose SeeTec as it can be extended easily – not only by further cameras or servers but also by additional functionalities. The feature set of the software which is currently available in 16 languages can be widened by using third party interfaces, extension modules such as license plate recognition or vertical solutions from the SeeTec Multi Solution Platform. If for example Karup Airport plans to monitor the occupancy of waiting zones or wants to check the required capacity of escape routes, they can realize that completely within SeeTec just by adding the SeeTec counting suite module. No third party application will have to be installed or configured for that purpose.

Another reason for the decision was that with SeeTec Anywhere technology the security personnel of Karup airport can log in to the surveillance system from any Windows-based PC in their network without having to install any client software before. In addition, SeeTec offers the extension modules of the SeeTec Analytics product line, adding powerful and reliable video analysis features to a basic SeeTec installation. Karup airport uses video analysis to detect people on the airport ground automatically. In contrast to many simple motion detection algorithms, the SeeTec solution contains powerful filters which allow to avoid false alarms e.g. by weather influences or by cars and planes passing by on the airport ground.

Jens Andersen from Karup airport again: "The new solution is extremely flexible, easy to use and delivers brilliant images both day and night. As the images are stored in full HD quality with a resolution of three megapixels, we can e.g. read number plates or identify faces in the camera image. Due to the new system, it will be very hard for trespassers to move on the airport ground without being noticed."

The successful project at Karup airport shows, that real IP based video surveillance is a lot more than just recording and displaying camera images. "The additional technological options IP technology offers for the video security market have to be transferred into real customer benefits" says Roland Keiser, chief technology officer at SeeTec: "New, comprehensive solutions that are embedded into customer's business processes and perfectly fit the needs of particular industries make video surveillance more efficient and open up new application areas and markets".

Edwin Beerentemfel who is responsible for Business Development in Middle Europe within Axis agrees to that, welcoming SeeTec as one of two Axis Gold Application Development Partners (ADPs) headquartered in Europe. "SeeTec has increasingly addressed vertical markets with special tailor-made products." he says. "The early and deep integration of our products in the SeeTec software, the good market position of both SeeTec and Axis Communications and the joint vision of focusing on the needs of vertical markets provide a strong basis for our partnership."

New York New WTC Deploys Physical Security Infrastructure from Quantum Secure

New York New WTC Deploys Physical Security Infrastructure from Quantum Secure

Editor / Provider: Quantum Secure | Updated: 9/13/2011 | Article type: Government & Public Services

Quantum Secure, the leading provider of enterprise software to manage and streamline security identities, compliance and events across disparate physical security systems, announced that it has deployed phase one of its SAFE physical identity and access management software solution for the new World Trade Center.

With this phase of SAFE deployment, the WTC will centralize identity authentication and reporting along with policies and rules associated with management of different kinds of identities, alarms and events types into a single SAFE policy engine. The eventual goal of the SAFE suite deployment is to create a unique platform of real-time identity risk assessment and remediation platform that includes daily management of identities and alarms campus-wide, making it more likely to identify a potentially volatile situation.

Speaking about Quantum Secure's SAFE physical identity and access management suite in a recent interview, Lou Barani, Security Director for the World Trade Center, commented on how physical identity and access management is critical to the success of the project. Barani explains that, “If someone steals a card and is trying to get into a critical area, such as a closet containing sensitive assets, a central chiller plant, or a critical electrical area, it will generate a single alarm. But if there are multiple attempts made using that card, it will be flagged by the system because it does not clear a threshold of acceptability.”

Quantum Secure's SAFE software suite for integrated physical identity and access management will unify employee, contractor, visitor and vehicle identity management in one integrated console and auditable database. By monitoring all identities and their assigned access privileges against pre-determined Port and City policies, SAFE will ensure that everyone accessing all areas of the WTC campus have proper authorization to gain access to the areas and buildings throughout the campus.

These efforts cannot be strengthening at a better time, as President Barack Obama has placed a strong emphasis on critical infrastructure protection efforts at the federal, state and local levels. “We must work to empower communities, an integral part of critical infrastructure security, to work with local infrastructure owners and operators, which will make our physical and cyber infrastructure more resilient,” the President said in a November 2010 proclamation. “Working together, we can raise awareness of the important role our critical infrastructure plays in sustaining the American way of life and develop actions to protect these vital resources.”

“The deployment of the SAFE software suite at the WTC highlights a growing need for Quantum Secure products to safeguard our nation's critical infrastructure, said Ajay Jain, President & CEO of Quantum Secure. “Other Quantum Secure customers in this space include airports and ports such as San Francisco International Airport and Toronto Airport, utility companies such as Pacific Gas & Electric Company, U.S. Department of Energy nuclear sites and the Empire State Building, to name a few.”

The Quantum Secure SAFE solution helps critical infrastructure organizations significantly streamline their physical identity and access management efforts and simplify their compliance challenges, resulting in increased security, simplified management of internal and external controls and substantially reduced costs related to physical security operations.

"As volatility around the world continues to increase, governments face ever more demanding challenges for protecting people and property," added Jeff Vining, Gartner VP and research analyst for government, homeland security and law enforcement. "To ensure safety and security, it is essential that governments deploy a comprehensive and collaborative approach that leverages technologies to ensure they are equipped to detect and assess a broad range of threats, and respond as effectively and efficiently as possible."

Russian Market Booms With Oil Prices

Russian Market Booms With Oil Prices

Editor / Provider: The Editorial Team | Updated: 9/13/2011 | Article type: Hot Topics

The Russian market remains subject to fluctuating oil prices, a harsh reality in a global economy. While the economic recession made its mark, Russia is seeing renewed market activity in the public and private sectors, attracting players from all over the world.

Russia is the largest country in the world, covering more than an eighth of Earth's inhabited land mass. The vast nation attracts global players with its strong growth opportunities, natural resources and untapped potential. Russia enjoyed nine straight years of growth, from 2000 to 2008, as part of the BRIC bloc with Brazil, India and China.

The economic crisis dealt a crippling blow to growth. “Revenue dropped in 2009 for the whole market,” said Maria Satunovskaya, Head of CCTV Department for Vidau Systems, a distributor for EverFocus Electronics. “People think the Russian market did not drop much officially, but we are sure the Russian market lost around 30 percent.”

Others reported even steeper drops of 50 percent in 2009, said Kubysheva Ekaterina, Business Development Director of Grandprix, a distributor. However, growth went up in 2010 and should continue into 2011.

Many projects were delayed in 2009, but were back online in 2010. “We have business we didn't get in 2009 because many government projects were frozen for the financial situation,” said Stanislav Guchia, General Director of Axis Communications. “This year, we had a terror attack at the airport, which was terrible. Many different organizations decided to improve security.” Demand continues for security solutions, albeit more affordable ones. “The Russian market now is about the same size as before the recession, or about equal to 2008 levels,” said Andrei Subbotin, Deputy Director of Sales and Marketing for Skyros, a VMS provider. “Demand is increasing not only for cheaper products but for middle- and high-priced products as well.”

However, returning to prerecession sales may be a long way off for the whole Russian economy. “With the general tendency for market recovery, it will be two or four years before the market completely recovers,” Satunovskaya said.

Oil prices remain a key benchmark of growth for Russia, which translates into an optimistic economic outlook. “The Russian economic situation directly reflects the oil price,” said Hiroaki Yamauchi, Chief Representative of CBC. “The oil price is going up to more than US$100 a barrel.” Threats also drive security uptake. “People invest in security because the crime rate is getting higher,” said Alexey Uretskiy, Commercial Director of Akvilona, a distributor for Samyung and Nuvico.

Moscow is undeniably Russia's locus of power. “Nearly 90 percent of the money is concentrated in Moscow's central government or corporate offices,” said Vadim Makarov, CCTV Products Supervisor, B&I Department for CJSC Sony Electronic. “Even if the project is in Siberia, the money goes to Moscow.”

Even Russia's second-largest city, St. Petersburg, is dwarfed in comparison. “The St. Petersburg market is about 40 to 50 percent the size of Moscow's,” Subbotin said. “Moscow has 10 million people, while St. Petersburg has 4.5 million people. Moscow is the capital and the economic center.”

However, the capital's strategic location makes it vulnerable to threats. January's suicide bombing at the Moscow airport left 35 dead and 100 wounded. In response to the attack, more government spending has been allocated for public transportation. “An urgent matter in Russia is to provide safety and security on public transport after the terrorist acts,” Satunovskaya said. This includes mobile DVRs onboard buses and police vehicles.

Transportation is Russia's top market,according to Guchia. Along with public transportation such as railways, airports are also deploying more video surveillance.

Public monitoring is increasing as part of the response to terrorism. Bloomberg reported a possible Moscow surveillance project, covering 95 percent of apartment buildings and 75 percent of infrastructure by 2016. The project would be worth $11.7 billion, including online services for residents. While the project has yet to be finalized, it represents a significant boost for video surveillance spending. Along with Moscow, neighboring Ukraine is also implementing city surveillance, Guchia said. ITV, best known for its AxxonSoft VMS, has established a firm presence in Russian city surveillance. “Our biggest project to date is 175,000 cameras in one system with 10,000 servers,” said Evgenia Ostrovskaya, Global Business Development Director of ITV. The project started in 2003, growing from 5,000 cameras to many times that amount. As more projects are slated, public monitoring represents a booming market segment for Russian security.  [NextPage]

Oil is a lucrative business, requiring effective security to guard precious resources. “Oil-related projects in Siberia grew,” said Yoichiro Akahane, Manager of the Project Department for Panasonic Russia. “We delivered a huge shipment for cameras for oil factories.”

Fire solutions are essential for oil and gas projects, which are deployed by Gazprom, said Natalia Novikova, Marketing and PR Manager for ADT Security Solutions. Remote monitoring is also required for pipelines, Ostrovskaya said.

Retail is deploying more security solutions, such as EAS. Retail represents about 80 to 85 percent of ADT Security Solutions' Russian sales, said Alexey Novikov, Sales Manager.

Russian consumers are making retail a top market, filling malls and outlets. “There are more than 15 big shopping centers in Moscow,” Makarov said.

Financial institutions are deploying video surveillance for bank branches and ATMs, although there are no specific mandates governing the amount or type of equipment. One bank is deploying ITV solutions at more than 2,000 ATMs for remote monitoring, Ostrovskaya said.

Retail and private systems are expected to deploy more cameras and alarm systems, said Lev Kabanov, Project Manager for LUIS+Center Security Systems. “People, rather than the government, have more money to spend on security.”

Russia will host a number of global athletic events in the next 10 years, requiring a significant security presence at multiple venues. The 2013 World University Games will take place in Kazan, while the 2014 Winter Olympic Games will be in Sochi. Russia will also kick off the 2018 World Cup at several strategic cities.

Each event yields strong potential for security providers. A total of 13 stadiums will deploy Bosch solutions for the World Cup, said Christoph Hampe, Country Director for Bosch Security Systems. Cameras are already being installed at the Winter Olympic venues, said Yamauchi of CBC.

Russia has a large existing base of analog installations, making IP inroads tough. While network video vendors have certainly tried to change market perceptions, government mandates for real-time images have spurred uptake. “In this time, network cameras became more popular,” Ekaterina said.

IP market growth estimates range from 10 to 40 percent. Axis Communications is No. 1 for network camera market share in Russia, representing a whopping 50 percent of cameras based on local analysis, Guchia said. “Now the IP penetration is 15 percent. Growth in IP is much higher in Russia than in Europe.”

Russian demand is growing for both IP and analog solutions, but IP is growing more rapidly. “The market in Russia is growing, despite some difficulties due to the economy,” Makarov said. “I think IP growth is about 25 to 30 percent, while analog is 15 to 20 percent.”

Local manufacturers are gearing up for IP demand. “We will have our own network camera this summer with video analysis,” said Evgenij Eroshin, Marketing Director of Byterg CCTV Systems.

IP uptake is poised to grow, with the tipping point expected to be reached in five years. “But today for our customers, analog is more popular,” Novikova said. “Cost is the main factor.”

Network infrastructure is also limited outside of Tier One cities such as Moscow. Internet access is limited in remote areas in the north, Ekaterina said. [NextPage]

Climate conditions in Russia are not always kind to security equipment. Outdoor cameras are required to operate in subzero temperatures, requiring tough cameras. The heaters that keep the cameras from freezing usually make cameras a drain on power.

Local vendors have designed low-power outdoor cameras expressly for the Russian climate. “It operates in temperatures as low as -50 degrees Celsius,” Eroshin said. Vandal-proof models are also in demand, using polycarbonate housings to withstand tough knocks.

High-level integration remains rare in Russia, for instances of deeply integrating multiple systems such as video surveillance, access control, intrusion and fire safety. While large multinationals may have complex integration, most local companies keep security systems separated in their respective niches, Guchia said.

This was particularly glaring during the investigation of the January Moscow attack. When the authorities tried to reconstruct the events, they found three agencies were responsible for airport security. “They were absolutely independent and had no connection,” Guchia said.

Open platforms are being developed to break down barriers to communication. ITV tries to integrate as many manufacturers as it can, including video surveillance, access control and fire, so operators can choose equipment that best suit their needs, Ostrovskaya said.

Russia's large analog base makes HD-SDI or HDcctv solutions a good fit. While the technology is currently too expensive, it holds potential. “I think HD will be a good competitor to IP,” said Vladimir Osipov, VP of Satro-Paladin Security Systems. “But I don't see high demand in Russia.”

Some limitations remain, such as CMOS low-light imaging issues. “If the technology produces something that gives us high-resolution video for low-lux situations, that will be good for Russia,” Ekaterina said. Other issues include limited storage options and transmission constraints for HD-SDI.

Channels in Russian security are still developing. While IP and software distribution is still in its infancy, some system integrators and VMS providers have stepped into this niche. One VMS provider has a distribution arm which sells hardware to its system integrators, who perform the installation. This distribution branch offers computers and cameras along with VMS , making it a one-stop shop. It does not conflict with major distributors, as they have existing relationships with system integrators, while its installers work in a different niche.

More local production is done in Russia. Brands such as Byterg became No. 1 for camera market share in 2010. Other manufacturers include control panel and building automation manufacturer Bolid, as well as software providers EVS and ITV.

Byterg makes 40 different models of cameras, along with distributing Samsung and CNB products, Eroshin said. However, its own-brand products make up most of its sales.

Bolid started out with fire and intrusion alarms 20 years ago, then progressed to access control and video surveillance. “Our position is that everything should work together,” said Igor Babanov, CEO of NVP Bolid. “Fire alarms should work with access control to open doors. We began integrating video surveillance in 2005 when we migrated toward software.” [NextPage]

The recession made buyers more careful about their purchases. In the past, government projects almost always used top brands. After the economic crisis, more of that investment is shifting toward the mid- to low-end. “For government projects, their priority is cost,” said Yamauchi of CBC. “If the project has enough budget, they are concerned about quality and functions.”

While buyers are more cautious, they are still concerned about quality. Branded products are preferred over unknown or Chinese products. “They buy brand names like Bosch or made-in-Japan ones,” Yamauchi said.

Even though branded product sales are picking up, there remains demand for good price performance. In light of this emphasis, top brands are rushing to produce midrange products that hit the price sweet spot. “We introduced this year our new portfolio for the midpriced range,” Hampe said. This includes cameras that start from 120 euros. “Bosch is competitive on midpriced products. It's recreated from high-end solutions.”

Panasonic has also launched a midend line for IP and analog solutions, along with modules and components for local manufacturers. “After the crisis, the government hesitated to spend so much,” Akahane said. “The majority of the market changed to the midend products. Most of our customers were government users, and now their budgets have shrunk. This is true even for private customers, such as banks.”

While brands dominated in the beginning, a growing demand for value leaves room for Korean players priced in the midrange. “People are considering value much more thoroughly,” said Christophe Guillot, EMEA Marcom Manager, Honeywell Security. “They want to get more value for the same money in the past. We have three-in-one or four-in-one solutions as more economic options.”

Success in Russia means mastering the Russian language. Breaking into the market means translating all materials into the Cyrillic alphabet. Sales and support staff must be local, with different regions requiring multiple branches nationwide.

ITV expanded to 10 offices throughout Russia last year. “Every strategy in each office is different,” Ostrovskaya said. “We from headquarters support them but we don't dictate how they do things. “We support, watch and help them for localization and features,” Ostrovskaya said. “Some features are popular in one country but not another. We need industry people who can understand the needs of the customer.”

Bosch provides a Russian 24-hour hotline for technical support. “It doesn't matter if you call from Vladivostok at 8 or from Moscow at 10,” Hampe said. Grandprix's distribution network extends throughout Russia, requiring Web media such as webinars and teleconferencing to span vast distances. “The Internet is necessary for many companies because this country is very big and people need to understand our products,” Ekaterina said.

However, being local is not enough to succeed. Distributors or manufacturers must spend time with clients to build trust and develop a good reputation, Kabanov said.

While low prices are attractive, cultivating customer relationships requires continued support and mutual trust. “If any company tries to steal from another company, it will be known very soon,” Osipov said. “The security market in Russia is stable because we trust each other.”

Local Russian distributors maintain close relationships regardless of their business dealings. “For me, a competitor is a good friend,” Osipov said. “We are very friendly and ready to hear from each other if we have any business problems.”

Since some distributors carry the same brands, business is bound to overlap. However, Russian distributors do not aim to drive their competitors out of business. “It's not fierce competition as it is with Korean brands, who hate each other, like Samsung and LG,” Osipov said. “Russians are different. They are not involved in these products and don't get angry with each other.”

The Russian market is not for fly-by-night companies out to make a quick buck. It requires hands-on communication with partners and customers. Fair and honest dealings will reward providers who are committed to stay for the long term.

Education –Key to Unlocking Thailand's Potential

Education –Key to Unlocking Thailand's Potential

Editor / Provider: The Editorial Team | Updated: 9/7/2011 | Article type: Hot Topics

The overall market in Thailand is strong. 2010 saw steady growth, the pace of which is expected to be maintained in 2011. While the majority of the market continues to be video surveillancedriven, demand for pedestrian barriers and more integrated security systems is increasing. Although integration has been around in other regional markets for a long time, it is only beginning to grow in Thailand, as people are beginning to understand the benefits of an integrated system.

Thailand has relatively low security awareness, as the risk is not perceived to be high. Indeed, the national crime rate is lower than that of many other countries.

For example, banks in the U.S. are secured with man-trap doors, armed guards and an abundance of surveillance cameras. In Hong Kong, cash in transit is delivered by armored cars and two men with shot guns, said Henny Beeber, CEO and CTO of AES Group. “But you walk into a bank here in Thailand, and you find unarmed guards and no counter-to-ceiling bulletproof glass — yet they have tens of millions of baht behind the counter.”

Research reports provide valuable insight on the overall market, but industry experts recommend doing your own homework. “Market research firms estimate 10- to 12-percent growth. From my own dealings, it is closer to 30 percent, so I generally take market research with a grain of salt,” said Sumrith Ngaochai, GM of Guts Securitech.

However, recovery from the financial crisis was slow for some security players. After five years in the business, last year was the worst one ever, said Somchai Junpuan, Country Manager, AVerMedia Information. “However, we have a positive outlook for 2011. The market and political front will stabilize this year, and we expect a big jump to happen in 2012, as the economy continues to recover.”

The economy and the market were rather slow compared to previous years, but there are good signs for a bright future this year, said Jason Kwan, MD at CommExpress.

With the growing number of companies entering security, the market is becoming competitive. Ultimately, the way to stay ahead in the race is to provide good service, said Kittichai Samittiwuttikul, President of Smart Computer International.

“With branded products, we have been very successful in the past year,” said Dej Churdsuwanrak, MD at Bangkok OA Coms. “People come to us, and we have a competitive edge when it comes to major projects.”

The products selected must perform well and satisfy customers' needs, said Suwich Chitkasemsuk, MD at Digitalcom. “What we try to do now is communicate with the customers for their specs, requirements and budgets before coming up with the solution.”

The market in Thailand is dynamic, and this year new technologies will fight hard to gain a foothold in a sweetand- sour country. “I believe technology is facing an uphill battle, and it is important to not only be able to offer new products, but also understand how the market works in Thailand,” Ngaochai said.

Many organizations are switching from analog to IP, including airports and international schools, Chitkasemsuk said. “The people writing the specs must consider the life span of the system, and IP is the most future-proof way today.”

Those who are new to video surveillance tend to choose analog systems, especially if they have slim budgets, said Narathip Patcharothai, GM at I Security Center. “Small mom-and-pop shops prefer a US$500 analog system.”

“The market is limited if you aim to offer premium-grade products, which are niche. Government projects tend to adopt IP for new projects, since tech specifiers believe analog systems are not advanced enough,” Ngaochai said. “The general market, however, is very sensitive to price. Sure, you can upgrade systems with IP, but analog use is far higher, at more than 70 percent. Research claims analog has 70 to 80 percent of the market share, but in reality, it's much more.” Customers are very price-sensitive. “Everyone definitely wants the best system they can get, but if you go over their budget, they will want to find a new contractor,” said Arnon Kulawongvanich, GM of Sales and Marketing at Chubb (a UTC Fire & Security company).

While analog still dominates, IP is expected to overtake analog in the next five to 10 years. “It may not be this year or the next, but we have come from pure analog to hybrid and will eventually move to IP,” said Pichai Sihsobhon, MD at Semple Cochrane (Asia).

From a commercial point of view, analog systems are more popular in Thailand and easier to control, Patcharothai said. “Many people don't know about IP solutions. When we propose IP and educate them on the benefits, they are almost always wowed. However, they will still prefer analog because of the price. We need to prepare for IP solutions, but analog will still dominate the market for the next two or three years.”

Three advantages of wireless infrastructure are mobility, cost and cable elimination, Kwan said. “Customers today are dealing with larger-scale projects, where previous data-driven implementations such as point-topoint (PtP) and point-to-multipoint are no longer sufficient. However, customers are often confused by marketing, so there is still a strong need to educate the market.”

A wireless infrastructure is about three times cheaper than running fiber optics in Thailand, said Jeremy Koh, Regional Sales Manager of APAC for Firetide. “For the traffic-packed streets of Thailand, cabling is probably not even an option. Since video is the most demanding kind of traffic on a network, a reliable network with high throughput is crucial. So, critical wireless infrastructure has huge potential in Thailand.” [NextPage]

There is a strong need to educate the market, as the government sometimes directly specifies the tenders, as opposed to consulting an unbiased firm. The end result can be specs that mix and match products from four different brands. “When the customer uses different products from different companies, it opens the door for a lot of finger pointing,” Kulawongvanich said.

Countries such as Korea have organizations that act as a bridge between the government and the security industry, but there is no such body in Thailand. “A nonprofit organization in Thailand called the Engineering Institute of Thailand (EIT) has the potential to assume such a role,” said Somvith Leelaprapal, MD at JES CQtec. “However, security has not yet established deep roots in the EIT.”

Educating the market is necessary for new technologies. People are generally unfamiliar with transmission, as PtP has traditionally been the dominant choice, Koh said. “We are putting a great deal of energy into this space, but it is a difficult process since this is an industry where people are reluctant to adopt new technology. They tend to continue to use whatever is available to them, but as we go about this education process, people will start to see the value of this technology.”

Many end users deploy IT equipment for video surveillance; a year later, they will realize it does not work, Ngaochai said. “There's a general lack of knowledge for security systems, and educating the market is essential for future growth. It's a very technical market where things are no longer as simple as plug-and-play. Today, many people don't even understand the difference between a box and a dome camera.”

Many project specifiers and decision makers do not know why they need a wireless infrastructure, or why they need a specific type of camera. End users can be educated through road shows and seminars, but consultants need exhibitions, Chitkasemsuk added.

Distribution is a challenge in Thailand. “The distribution channel is difficult to set up because the market here is significantly smaller compared to markets such as the Americas, Europe and China,” Koh said. “We need to deal directly with the system integrators, and ship our products to them, especially for high-end offerings.”

“Much of the spending comes from the government,” Sihsobhon said. “It comprises roughly 50 percent of the total market, and there will be significant growth in the public sector this year.”

Government security spending is a major market driver. “Even during the 2009 financial crisis, liquid cash from the government pumped into the public sector helped propel security,” said Panja Klaipothong, Country Manager at Firetide. “When times are bad, people need security. When times are good, people also need security.”

The security business has significant growth potential. “If it's commercially driven, everybody pulls back when a crisis hits,” Klaipothong said. “But the government puts money into security; large, public safety infrastructure projects were still sustained by government funding, regardless of the political situation.”

Some experts expect the market to peak before dropping again. “What we're seeing now is that most of the money put on hold is finally being released,” Beeber said. “Projects from two years ago were put on hold and are now going forward.”

Thailand's public bidding process is electronic and intended for fairness. This works well for construction, but is challenging for integrated security bids. For example, the Bangkok Metropolitan Administration (city government) has thousands of cameras installed, which cannot all be viewed on the same system. However, if the government did not have an open-bid process, it would be accused of corruption.

The lowest bid or “survival of the cheapest” has other effects. A mass-transit subway project four years ago received three or four proposals, with all bids differing only by 3 to 4 percent. One company — which had never worked on security before — proposed using equipment that was more expensive than its competitors and pitched its bid 18 percent below the top bid. Earlier this year, the company announced it could not finish the subway security project.

The unpredictable political climate means government projects may be put on hold for a variety of reasons, Kuan said.

“But the private sector is also strong in Thailand, and we have a strong presence in that space,” Junpuan said. “We prefer to focus on the private sector, and our records show that only 30 percent of our sales went to government projects.”

Thailand's market is difficult for foreign companies to compete in, since it involves politics, said Kazutoshi Takakura, GM of Thailand, CBC. “When I entered Thailand two years ago, we heard good news about the expanding market. Many projects have been postponed for a year or two due to politics, but security in the public sector is huge right now.”

“Just five years ago, people were more concerned with security in terms of projects. Now, we also see growth from residential end users. This can be observed in public development projects such as apartments, condos, car parks and more,” said Phrot Srisumran, Manager at LG Electronics.

Despite the political unrest, the market outlook in Thailand shows great potential as more people become aware of personal security. “We're very positive on the outlook. Although we experienced a minor setback due to the political situation, these are the very events that increase awareness and drive growth in the security industry,” Koh said. “When everyone is concerned about airport bombings in Thailand, they will want to invest in better security, which is a good thing for us. As long as security is good, Thailand will be fine — that is why the public sector will always be funded.”

The general consensus is that political conditions of Thailand should be stable this year. Business will boom for the security industry in Thailand from 2011 to 2012

CEM Systems Secures Sky Court at Budapest Airport

CEM Systems Secures Sky Court at Budapest Airport

Editor / Provider: CEM Systems | Updated: 8/25/2011 | Article type: Infrastructure

CEM Systems, part of Tyco Security Products, announced that the CEM AC2000 system at Budapest Airport, Hungary, has been successfully extended to cover the new €200 million terminal at the airport – the ‘Sky Court'. The extension was installed by Approved Reseller, Bull Hungary.

The project which began in June 2009 and was opened in March 2011, involved the construction of the 40'000m(2) Sky Court building as well as the renovation of 55'000m(2) of existing facilities. The Sky Court links two existing terminals at Budapest Airport - 2A and 2B – and will double the airport capacity. The CEM AC2000 system was originally installed at Budapest Airport in 1995 and has been continually upgraded over the years to keep up to date with current technology. This system has now been extended to cover the new SkyCourt building, with over 200 S610e & S610f fingerprint readers installed throughout the development.

S610e IP card readers feature LCD screens to provide staff with instant feedback on the system such as ‘Wrong TimeZone', ‘Card Expiring' etc. With the added benefit of a keypad, staff can also enter PIN codes for additional security. The S610e reader offers the highest level of reliability as it features an internal database for offline card validation. This means that should communication be temporarily lost with the host AC2000 server, staff can still validate cards using the card records stored in the reader's internal memory.

The project also utilizes the CEM S610f Fingerprint reader for added biometric security at critical airside/landside boundaries. The reader eliminates the need for a separate biometric system as fingerprint templates are captured at the same time as capturing other cardholder details on the AC2000 system, such as personnel information and image. The AC2000 software does not store an actual image of the fingerprint anywhere in the system. Instead a unique ID number is derived from the fingerprint scan and is stored into both the AC2000 central server database and the S610f Fingerprint reader database at the door.

“In addition to extending the AC2000 system to support the new SkyCourt building, Budapest Airport security system was also upgraded to meet their changing needs”, said Andrew Fulton, Business Development Director, CEM Systems. “The upgrade included customized modifications to the airport's AC2000 Visitors application, as well as the move towards highly secure PicoPass smartcard technology”.

“The move towards PicoPass smartcard technology was an important step for Budapest Airport as it brings their system in line with the latest technology” said Bela Troszt, Consultant, Bull Hungary.

With the upgrade to the Budapest system and the Sky Court now complete, Budapest Airport can continue to be a leading airport in Central-Eastern Europe.

Singapore Wind Tunnel Skydiving Simulator Uses Milestone Open Platform to Integrate

Singapore Wind Tunnel Skydiving Simulator Uses Milestone Open Platform to Integrate

Editor / Provider: Milestone Systems | Updated: 8/19/2011 | Article type: Commercial Markets

Wanting to fly is an ancient human aspiration, and while our imaginations have always been light years ahead in our quest to take flight, it has taken much longer to overcome the hurdles of the physical world. Even so, hurtling through the sky at breakneck speeds in jet-driven aircraft is disappointingly more an exercise in sitting than it is in flying. And while some might consider skydiving a close enough alternative to unhindered, birdlike flight, most people prefer to observe such death-defying maneuvers from a safe distance, preferably from the comfort of their living room sofas.

Now iFly Singapore brings the reality of unfettered flight to everyone. A vertical wind tunnel (the largest in the world) in the form of a glass-walled flight chamber, with views of the South China Sea and nightly fireworks displays, allows anyone with a passion for flying to experience the thrill of simply spreading their arms and taking off. Four 7-ton fans generate an airflow of hurricane-like magnitudes inside the flight chamber, which allows flyers to reach heights of up to 5 stories.

Professional skydivers use the flight chamber as a skydiving simulator, to hone their skills by letting them "fly" longer than they would during a normal skydive, and to save on the costs involved in actual skydiving.

Twenty professional flyers can be accommodated at a time. However, while the professionals are able to perform impressive acrobatic displays, the flight chamber, which has an accident rate of zero, is also safe enough for anyone aged 7 to 106 to use, which makes it an ideal destination for a family weekend getaway.

Lawrence Koh, Founder and MD of iFly Singapore, is a professional skydiver himself. He has clocked over 1,000 hours of skydiving in 3 years, while holding many professional free-fall qualifications – and he has amassed more than 100 hours of wind tunnel skydiving time.

“My own love of skydiving motivated my vision: that ‘Anyone Can Fly’ in a safe environment. And the wind tunnel approach is also cost efficient. iFly Singapore makes this comes true, and Milestone video is our tool to help ensure safety,” explains Koh. He also intends to build more iFly sites in Southeast Asia in the near future.

The iFly Singapore experience is designed around an airport theme. "Passengers" check in and are given an RFID (Radio Frequency ID) tag in the form of a bracelet. The tag contains information about the passenger, including time of entry, duration of flight and time of exit. The RFID system is integrated with Milestone XProtect video management software, which handles a number of high definition (1080p HD) IP cameras to record each flight experience. The Milestone software is able to export the video to DVD, so customers can view it later. Professional skydivers also use the video for training purposes, to de-brief, review and improve their technical skills.

Certis CISCO Security installed the security system, including an access control system (ACS), intrusion detection system (IDS), and a time attendance system for their users to check in and out of the premises, all of which are integrated with the Milestone video management software (VMS).

“Milestone XProtect was the video solution of choice because its open platform video management software allowed integration with the RFID system, it can connect to any brand of camera, and its interface is intuitive and easy to use,” states Koh. In addition to cameras inside the facility with the RFID integration to tag guests, the Milestone video monitoring uses 60 HD cameras outside the premises, for building surveillance and security of the park grounds.


US Market Grows with Backlogged Demand

US Market Grows with Backlogged Demand

Editor / Provider: a&s International | Updated: 8/16/2011 | Article type: Hot Topics

With increased cash flow, pent-up demand for security is rallying in 2011. Critical-infrastructure applications, as well as education projects, are going strong. In product adoption, IP smoothes the way for enhanced interoperability, indicating a good year to come.

US security demand reached a boiling point after the 9/11 terrorist attacks. Homeland security boomed, as states and municipalities rushed to secure citizens and critical infrastructure. The detection market for chemical, biological, radiological and nuclear and hazardous material decontamination technologies is expected to reach US$1.5 billion by 2016, according to the Homeland Security Research Corporation.

A need for a unified response drove access control demand. “Access control is growing in government, utilities and health care,” said Paul Everett, Research Director for Access Control, Fire and Security at IMS Research. “The government has federal Homeland Security Presidential Directive 12 and personal-identity verification mandates, which drive growth.”

Critical infrastructure continues to heat up, as the market rebounds from the economic downturn. US government installations are stringent about IT and will specify standards for hosted video and access control in the cloud, said Matt Barnette, VP of Sales and Marketing, AMAG Technology.

Rising Verticals
Transportation and City Surv eillance
The transportation market is witnessing strong growth as air and rail hubs remain on high alert. “Critical infrastructure is growing, such as for city surveillance, airport, transport and roads, seaports and railways,” said Kim Robbins, Director of Marketing Communications for DVTel. These verticals are sustained by continued grant funding to meet specifications.

State spending for intelligent transportation systems (ITS) was expected to reach $1.4 billion in 2010, said IMS Research. California and Florida lead in spending, with another 26 states increasing the scale of their ITS deployments by $10 million to $100 million each.

City surveillance is well underway in large US cities. “Just about every major metropolis is adding traffic cameras for analytics,” said Lance Holloway, Director of Technology Strategy, Stanley Convergent Security Solutions.

Analytics can speed up video searches, identifying objects as people or vehicles, as well as classifying colors. “More system integrators request real projects,” said Zvika Ashani, CTO of Agent Video Intelligence. “We see demand in critical infrastructure and city surveillance.” Integration of large camera deployments in critical infrastructure requires better integration, making PSIM providers hotly in demand. “It's why we acquired PSIM provider Rontal to expand our technology into critical infrastructure and the enterprise space,” said Courtney Jaret, Marketing Director for Verint Systems.

Adoption of PSIM is growing to streamline operations. “We have massive buildings and corporations spread across the U.S., making the addressable market enormous,” said Matthew Kushner, President of the Americas, CNL Software. “That has largely come about because of the economic tone. As more budgets are released, integration problems that haven't gone away since 2008 mean more demand for PSIM.”

End users look for fully integrated solutions. “Customers want to sit down in front of one software package and one interface to control their facility or multiple facilities,” Barnette said.

Comprehensive solutions need to deliver true value beyond equipment. “Users look for a full platform that can control heating and cooling, count people and monitor displays,” said Gadi Piran, President of On-Net Surveillance Systems.

However, America's large installation base of analog equipment is slowing network uptake. “The smart-city market outside the U.S. is massively larger,” said Steve Collen, Director of Business Development, Physical Security Business Unit, Cisco Systems. “Cisco has about 500 smart-city deals worldwide.”


Best in Class
Education has long been an early adopter of security, with good growth expected in the U.S. “Education is sadly seeing more uptake because of violence, bullying and vandalism,” said Steve Gorski, GM of the Americas, Mobotix. “If you think about schools, they have good network infrastructure, which lends itself to supporting network cameras.”

Higher education is seeing a change from the traditional security channel. Instead of going through installers, some end users are deploying network video surveillance themselves. A US university had its own IT security team install 500 cameras, heightening vigilance to crime or deliberate violence, such as shootings. “The university used video surveillance very effectively to deter and solve incidents on campus,” said Wendi Burke, Manager of Global Marketing Communications, IQinVision

A college deployed a solution combining a strobe, sensor and camera at its observatory, after the theft of a $2 million telescope. “The institution didn't secure the telescope because they thought it was too big to take,” said Rollie Trayte, President and COO of FutureSentry.

Cashing In
Gaming projects slowed during the recession, but are seeing renewed movement. “Gaming is big for us,” said Scott Paul, Senior Product Marketing Manager for Pelco (a Schneider Electric company). “We have a number of installations and reference sites around Las Vegas, including the Bellagio, the Mirage and McCarran Airport.”

HDcctv enables HD resolution over coaxial cables, which is suited for casinos betting on upgrades. This utilizes legacy wiring while covering key areas such as entrances or dealer tables with better detail. “The big benefit is that casinos don't need to change cabling over existing RG 59, and you don't need to rip apart the casino,” said Mark Wilson, VP of Marketing for Infinova.

“If you just change the cameras, that expense can come out of the maintenance budget.”
Retail has stabilized, as consumer spending increases.
“Retail is growing for wholesale chains with many stores and a central video system,” said Lars Gudbrandsson, Head of Product Management for Milestone Systems. “The U.S. is good at incorporating large installations and taking advantage of IP surveillance.”

Video surveillance can provide real ROI to retailers. “Wal-Mart saved millions of dollars on litigation from fraudulent slip-and-fall claims by being able to display detailed video of people deliberately pouring water or pretending to fall,” said Bengt Christensson, Senior Marketing Director for Ambarella.

A strong retrofit market in the Americas kept intrusion from declining too much as new construction slowed, according to IMS Research. More interactive systems are seeing uptake, such as video verification.

Cloud applications are particularly appealing, with several rollouts underway in the U.S. “The cloud is seeing movement for video verification,” said Jon Hughes, Product Marketing Manager for Video Surveillance, Interlogix (a UTC Fire & Security company). “We have third-party development partners.”

Slow economic conditions hastened adoption of easy-to-administer access control solutions such as software as a service (SaaS). “Greater emphasis has been placed on streamlining and reducing operational costs for security operations covering broad geographic deployments,” said IMS Research in an April report. “However, uptake will be modest until mainstream users identify the same benefits as niche users. One barrier limiting mass adoption is end-user reluctance to store security data on a third-party server rather than on-site.”

Migrating to IP
IP video has matured, with breakthroughs in resolution, compression and storage. While the technology is essentially unchanged from prerecession specifications, buyers now are actually able to pick up the tab.

“IP uptake is accelerating,” Gorski said. “We have had tremendous growth in the U.S., which is up 50 percent.” More cameras and DVRs are opening up to IP. “VARs from the IT world are now in security,” said Joe Cuellar, Sales for DNF Security.

One of the biggest draws of IP video is higherresolution imaging, with 2.1-megapixel resolution equaling that of six D1 cameras. All those extra pixels require a significant amount of storage, which is becoming more affordable. “The increases in the number of video channels per installation and the resolution of the cameras are some of the primary reasons for the growth of data in video surveillance applications,” wrote Frost & Sullivan in its 2010 “North American Physical Security Network Storage Market” report. “As end users weigh the benefits of expenditures for installation and implementation of updated and advanced technology against existing infrastructure, recovery in this sector is expected to begin in 2010.”

The value of network storage is also driving adoption in the U.S. “Falling prices and greater levels of innovation among the IP-based physical security systems are helping the shift to more IP-centric systems requiring networkbased storage,” Frost & Sullivan said. “Integrated security management offers huge potential for network storage systems in physical security. Security systems can be incorporated into enterprise databases to expedite business processes.”

Strategic partnerships are the way forward, as seen in Cisco Systems joining forces with Pelco for its network camera business. Pelco's acquisition by Schneider Electric furthered strengthened Cisco's ties, as it had worked extensively with Schneider on building projects. “What we see in the future of that relationship is much more than physical security; with building automation and access control, it's packaging all those things together,” Collen said. “I think the security market's a good one to be in, as it seems quite robust.”


ONVIF and PSIA are the dominant interoperability bodies, with PSIA being the first body formed during February 2008 in the U.S. PSIA is working on comprehensive standards for video surveillance, access control and intrusion, while ONVIF is more video-centric.

Today, ONVIF is the one with more members — 296 as of press time. “We have close to 800 products,” said Jonas Andersson, Chairman of ONVIF's Steering Committee and Director of Business Development and Global Sales at Axis Communications. “Consultants have started specifying the standard, which no one could imagine.” Each standard has its own merits. However, as most vendors specialize in video surveillance, they adopted the standard followed by network camera king Axis.

While both ONVIF and PSIA promise to address access control and intrusion, the first iteration of the standards covers getting video from third-party network cameras. Playback, compression and PTZ controls are not yet covered, as each company does things differently.

As end users mix and match cameras, interoperability standards relieve headaches. “Many customers have come to trust the quality and the performance of our products, and will be able to continue doing so as they use their VMS or NVR of choice,” said Steven Sung, Regional Sales Manager of CNB Technology. “We want to be an integral part of the process in making network cameras more available than ever.”

However, technical issues still need to be ironed out. “Real-time streaming protocol is not detailed enough in ONVIF, which is why some cameras display with better quality than others,” said Qiwei Zhang, Assistant Chief Engineer of SAE Electronic. “Equipment in the network is not detected if it goes offline, which is covered in the PSIA standard. We're leaning toward PSIA compliance, as it's a more complete standard.”

Each body has multiple levels of membership; fees are not charged for manufacturers conforming to the standard, while higher-level paying members are involved in writing the specifications. “ONVIF has achieved so much, and it's foolish to expect everything to be perfect from the start,” said Anders Ulle, Communications for Siemens Building Technologies.

“ONVIF doesn't test all devices; it's an honesty game.” The current version of ONVIF is incompatible with past versions, causing great developer consternation. “Future releases of the standard will be backward-compatible,” Andersson said. “We will just add to the standard, not modify it.”

However, each manufacturer will interpret the standard differently to maintain their competitive advantage, making true interoperability elusive. “I was the vice chair of PSIA and saw where the market was going,” said Danny Petkevich, VP of R&D for Next Level Security Systems. “Everyone was doing the same thing. Where the future is and where it is now is taking all the pieces, putting them together and making it easy for people.” Standards are in their infancy, but are a step in the right direction for a highly fragmented industry.

The American market has made an impressive rally in the past year, with fervent hopes that the worst of the downturn is over. Increased funding and healthy domestic demand are spurring an uptick for IP and solutions that deliver cost-saving results. US security is on the rebound, hoping to score big in 2011

Shanghai Aircraft Manufacturing Implements Integrated Surveillance System from Axis

Shanghai Aircraft Manufacturing Implements Integrated Surveillance System from Axis

Editor / Provider: Axis Communications | Updated: 8/11/2011 | Article type: Infrastructure

Shanghai Aircraft Manufacturing (SAM) was founded in 1950. As well as owning the intellectual property rights to the Shanghai Y-10, a four-engine commercial passenger jet aircraft, it is responsible for development and production of a number of different aircraft.

The management and monitoring of a plant of the size of the SAM one in Shanghai posed a complex challenge. SAM approached Axis Communications partner Ziya Information Technology to design a comprehensive surveillance system. The system would need to be integrated into the building management system and incorporate applications designed to increase operational efficiency. Specifically, SAM wanted not only a video surveillance system but wanted to include a video conferencing system, a training system which was to be accessed via the network, mobile terminals for end users and a facial recognition application for the access control system.

SAM had specific requirements in order to ensure full coverage of the plant and various functionalities were required. The cameras needed to be strategically placed at different nodes in the system to cover the entire layout of the plant and certain key areas needed to be monitored at specific times. There needed to be a predefined procedure in place for response to activity in these areas and in some parts, day/night coverage was essential.

After an analysis of client needs, 2 network cameras were selected for the system: day/night fixed AXIS P1344 Network Camera, and the AXIS P5534 PTZ Network Camera which delivers HDTV quality images and is suitable for monitoring large areas due to its 18x zoom.

This allowed the different needs in terms of time of day and area to be monitored to be fulfilled. Full coverage of the plant was achieved, with key areas being covered by high resolution cameras.

An integrated management system was implemented which combined video surveillance and access control. The video conferencing system was integrated into the existing architecture and could be viewed by 2,000 users live online or played back after the fact. This resulted in time and costs savings by reducing the amount of travel by workers. The integration of digital training into the system was one of the main objectives of the project. The client's research and management resources were digitized and are accessible on the platform for raining purposes. A facial recognition application is used with the access control system for both security and building access purposes.

Users at multimedia terminals in the form of iPads were able to monitor and manage production, utilize training facilities and access video conferences and ensure the safety and security of the plant and workers. The end result was a unified and efficient management system with multiple network visualization capabilities which has enhanced the production, operation and management of SAM.

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