IndigoVision’s number one priority is to keep NVR footage safe and secure 24/7. And this doesn’t just mean initially – IndigoVision prides itself on the support service users receive after purchasing their NVR.
Until recently when users purchased any of IndigoVision's Large Enterprise or Enterprise NVR-AS 4000s, they received access to the ProSupport support service which gave them access to a limited support offering. IndigoVision have just reviewed this ProSupport offering and made it even better by releasing a new replacement support service called ProSupport Plus.
ProSupport Plus is included with any of IndigoVision's Large Enterprise or Enterprise NVR-AS 4000s at the time of purchase and will give users access to a fantastic support offering including:
- Remote monitoring
- Automated system state information collection
- Automated case creation
- Proactive content from technical support on all hardware related issues
- Proactive detection where you will be alerted of any hardware failure
- Monthly optimization reports
ProSupport Plus comes at no additional cost so users are getting an increased support offering absolutely free.