Milestone Systems, a provider for open platform IP video management software (VMS), announcing the hiring of a Director for Global Support and a Director of Program Management, both based at the Danish headquarters location. Milestone Systems, a provider for open platform IP video management software (VMS), announcing the hiring of a Director for Global Support and a Director of Program Management, both based at the Danish headquarters location.
Lucas Rose has been appointed as Director of Global Support and Sustaining Engineering for Milestone Systems. He has 20 years of experience in customer and support roles in telecommunications companies, most recently heading Amino Communications' customer support. Before that, he headed Nokia's product support for Operations Support Systems, leading teams in Portugal, Germany, Greece, India and China. Although British, Lucas has spent most of his life outside of the UK. He holds a degree in Computer Science from Brunel University.
"Lucas has extensive experience in managing global support teams in multiple sites across a multitude of time zones with many cultures involved. This will help us to bring Milestones Customer Service to the next level," said Hans Jorgen Skovgaard, VP, R&D and Support at Milestone Systems.
In addition, Erik Lund has been hired as Director of Program Management - a newly created position in the company's R&D Management and Support team. Erik joins Milestone with over 20 years of leadership experience from various software and program management positions in the high tech industry. He has a software engineering background and comes from Motorola Solutions where he was Director of Global Device Software for TETRA professional mobile radios, typically used by police, fire, ambulance and transportation.
As Director of Program Management, Erik will be the R&D focal point and owner of release planning, program execution and agile development processes. A key part of this role is to work closely with the Milestone business units and other key stakeholders to align on priorities and to optimize customer value. With a newly established Program Management organization, functions related to Release Management, Product Design (PO/UX), Technical Communication & Localization, Patents and OEM relations will all roll up under Erik's leadership.