Huawei, a provider for next-generation telecommunications network solutions for operators around the world, announced that it has entered into an alliance with PerSay, the provider of advanced biometric speaker verification products.
Huawei's strong presence in the telecom industry and its proven IP Contact Center platform lends this partnership an edge. This new alliance expands PerSay's ability to deliver on the growing demands for the Voice Biometrics technology across worldwide business enterprises. The alliance also allows Huawei to provide a preintegrated voice biometrics enabled IP Contact Center across enterprises globally. The integration of Huawei's IP Contact Center product suite and PerSay's text dependent VocalPassword and text independent voice biometrics products were completed at Huawei's India lab.
"Huawei is a well respected leader in the telecom industry offering world class products and services. Our relationship with Huawei creates a very powerful joint solution that customers worldwide are currently demanding. Enterprises across the globe have the need to secure the access to their contact center and PerSay and Huawei can provide that solution," said Ariel Freidenberg, PerSay's EVP Global Sales and Business Development.
"While more and more solution providers, system integrators, and value added resellers realize the benefits of voice biometrics, Huawei has taken a unique proactive approach, integrating voice biometrics into its product suite and offering it to its customers. With this strategic alliance, we are more confident than ever that voice biometrics and PerSay products will play a role in every modern contact center," added Almog Aley-Raz, PerSay's CEO.
PerSay's technology can work with any Contact Center Platform by integrating with the IVRS and CTI. Utilizing the power of voice biometrics, PerSay provides both text dependent and text independent authentication through its proprietary voice biometric engine. This alliance will combine PerSay's offerings with Huawei's industry IP Contact Center platform to deliver a secure, multifactor authentication for access to services provided through the Contact Center. The power of this joint offering will deliver to enterprises a “Secure and Efficient Access” to its Contact Center reducing fraud and increasing customer satisfaction.
"We are very excited about our alliance with PerSay. Enterprises that take advantage of Huawei's and PerSay's solution will have the power to provide their customers with a safe, secure and convenient access when they wish to interact with the Contact Center," said Louis Victor Jayaraj, Global Director - Enterprise Solutions, Huawei.