Controlware Appoints Technical Support Manager

Company names Mark Ashbolt as Technical Support Manager

IP video specialist and value added distributor Controlware appointed Mark Ashbolt as Technical Support Manager. Ashbolt brings more than 15 years of technical experience to the role and will be responsible for managing UK support operations.

Prior to joining Controlware, Ashbolt was most recently IT Manager at the Halcrow Group where he was responsible for managing a team that supported over 600 users. At Controlware, Ashbolt is responsible for the management of all customer support operations including the help desk and onsite technical field engineers. He is managing the transition of the company's traditional help desk to an integrated service support model based around the introduction of procedures that will streamline operations to assist all areas of the business.

Customer-Focused Support Services
Ashbolt and his team provide expert technical support for Controlware's existing customers and new surveillance projects that can range from a few cameras to thousands across multiple sites. Having provided support services for more than 20 years, Controlware engineers have a reputation for delivering exceptional technical assistance enabling service contracts to be tailored to exact requirements for individual products or complete solutions. In this way the Controlware support team can help make video surveillance more effective than before through regular firmware updates, configuration management and maintenance checks.

As the primary UK technical support team for Controlware's Cware open management platform the team also has expert strength in depth to deal with the most technical of enquires. The Cware open management platform enables users to benefit from integrated surveillance and recording solutions. Based on open standards Cware supports integration with leading vendor codec's and cameras, external systems such as access control, video analytics and intruder alarms as well as technologies such as H.264. Systems based on the Cware management platform are future-proofed and provide a real-world return on investment for users, reseller and integration partners.

“We are pleased to welcome Mark Ashbolt to Controlware and are already seeing the benefit of having someone with his extensive experience on board,” said Mark Harraway, Country Manager, Controlware UK. “Mark has joined us during a period of extremely strong growth both in staff and customer numbers and we look forward to his input as we continue to evolve and expand our support services. “

Ashbolt's career began with the RAF providing support for flight simulators before leaving to join the private sector. He spent the majority of his career in management roles, including IBM where he managed a multilingual pan-European team.

Ashbolt looks forward to his new role assisting Controlware's integrator and reseller customer base, especially at a time of growth for the company. “I am looking forward to helping Controlware meet the growing demand for IP-based security systems in the industry at this exciting time and aim to ensure that the support team continues to provide the highest levels of support for our customers,” he said.
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