HID Global, a provider in solutions for the delivery of secure identity, recently demonstrated its “Customer First” initiatives during IFSEC 2009 in a forum designed to engage customers and empower them to share their views and opinions about the security market, as well as about HID and the products and solutions the company provides.
With more than 150 people participating, HID customers and prospects took advantage of the opportunity to share their thoughts and needs with HID staff during the IFSEC event, including an open discussion focusing on product improvements and potential new products ideas, as well as general feedback about their impressions and general dealings in doing business with HID.
“Exhibitions are generally an excellent time to show customers and potential customers what's new,” said Paul Naldrett, MD of HID Global EMEA. “However this year, we really wanted to further engage visitors and gain insight into their needs, as well as demonstrate the complete portfolio of Identity and Access Management products and solutions. In return for sharing ideas and thoughts, customers were treated to an old fashioned ice cream social, where they enjoyed a soft ice-cream with HID team.”
Having implemented “Customer First” initiatives several years ago on a global scale, HID today remains focused on the most critical stakeholders, the customers. “In today's challenging times, where employees are doing more with less due to the economic climate, it is that much more significant to go the extra mile for customers,” stated June Colagreco, VP of Marketing Communications for HID Global in her blog. “HID is a company that is committed to continually engaging with customers and proactively seeking feedback in order to improve and exceed customer expectations.”