Verint Systems Inc. announced that its Audiolog call recording and quality assurance solution for public safety organizations and small- to medium-sized business (SMB) contact centers has received a new compliant rating with key Internet protocol (IP) telephony and contact center solutions from Avaya, a provider of business communications applications, systems and services.
Audiolog is a powerful call recording and quality assurance solution designed to help enhance the performance of emergency response and public safety answering points (PSAPs), as well as the contact center operations of SMBs. Leveraging the solution, government public safety agencies and businesses can comply with regulatory recording and quality improvement initiatives by reliably and cost-effectively capturing citizen and customer telephone interactions. The Verint solution assists PSAPs and businesses in achieving accuracy and completeness of records, immediacy of incident data, a reduction in liability, and improved quality and employee retention, all while maximizing available resources.
The Audiolog call recording and quality assurance solution has successfully completed compliance testing by Avaya for compatibility with Avaya Communication Manager 5.0.
Verint Systems, along with its Verint Witness Actionable Solutions business line, is a member of the Avaya DevConnect Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a platinum member of the program, the company is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, NJ. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so helps ensure businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure – speeding deployment of new applications and reducing both network complexity and implementation costs.