The Rydell Automotive Group found itself in need of a new security solution after its old analog deployment continued to drop offline. As an organization that embraces technology, Rydell set its sights on a new system that would provide scalability, reliability, and a smooth user interface to monitor its multi-site campus.
The Customer
The Rydell Automotive Group, based in the Upper Midwest of the United States, found itself in need of a new security solution after its old analog deployment continued to drop offline. As an organization that embraces technology, Rydell set its sights on a new system that would provide scalability, reliability, and a smooth user interface to monitor its multi-site campus.
The Solution
Working with High Point Networks, Rydell installed
Aimetis Symphony to manage its network of Axis Communications' cameras. By incorporating Symphony, all of the facilities at Rydell can be managed centrally from one location. Boasting the smallest hardware footprint and highest camera density per server of any video management software on the market, Symphony gives Rydell the peace of mind that the system will grow as the company expands its security system.
The unique selection of Axis cameras coupled with the reliability of Symphony has provided Rydell with a catalog of video footage that has saved the organization money in multiple situations since deployment. “When one customer claimed they left a set of expensive golf clubs in their old car prior to purchasing and leaving with their new vehicle, our security team was able to provide direct evidence showing the customer removing them from the car while on site,” said Steve Symons, IT Manager with Rydell Auto Center. “In another case, a driver came back the day following an oil change and claimed the service technician had actually replaced their engine oil with radiator fluid. A quick scan of the footage proved the story false.”
The mobile bridge feature allows the team at Rydell to view and play back video, control PTZ cameras, and receive alarm push notifications all from a smartphone or tablet.
With a heavy focus on technology within the organization, Rydell was drawn to Aimetis Symphony Mobile as a way to increase the flexibility of its security system. The mobile bridge feature allows the team at Rydell to view and play back video, control PTZ cameras, and receive alarm push notifications all from a smartphone or tablet.
“The ability to access Aimetis Symphony through our handheld devices has really increased the flexibility and mobility of our security team,” continued Symons. “We pride ourselves on being innovative and the mobile bridge allows us to use our system in new ways. We couldn’t be happier.”
Looking to the future, Rydell plans to use Aimetis Analytics, specifically Aimetis Automatic License Plate Recognition (ALPR), to improve its customer service. The in-house technology team plans to use ALPR to identify customers as they enter the Rydell property and alert the customer service team with the necessary information to provide excellent service, such as the customer’s name, reason for their appointment, and appointment history. “We see Aimetis Symphony not only as a security tool, but also a customer service tool. We believe it can take our customer experience to the next level,” concluded Symons.
Product Adopted:Software