The NICE Real-Time Authentication solution validates customers as they conduct a conversation with an agent, using their voice as a unique identifier, all without PINs, passwords, or key phrases to remember. NICE’s patent-pending Seamless™ Passive Enrollment process leverages a customer’s previous call recordings to create a voice print to automatically confirm the caller’s identity
NICE Systems announced that NICE was selected as a Best of Show winner at FinovateFall 2014 for its Real-Time Authentication demonstration. The event took place on September 23-24, 2014 at the New York Hilton Midtown in New York City.
The NICE Real-Time Authentication solution validates customers as they conduct a conversation with an agent, using their voice as a unique identifier, all without PINs, passwords, or key phrases to remember. NICE's patent-pending Seamless™ Passive Enrollment process leverages a customer's previous call recordings to create a voice print to automatically confirm the caller's identity.
The solution simplifies the often rigorous authentication process, reducing customer effort by avoiding interrogation-like questioning. It also drives down average handle time by up to 45 seconds per call. NICE Real-Time Authentication is already being used by several large financial institutions across the globe, handling millions of calls with high availability and large-scale capacity.
FinovateFall, a demo-based conference in the fields of banking and financial technology, hosted 70 companies which unveiled their latest and greatest financial technology. Best of Show winners were selected by the 1,500 attendees who voted for their top three favorite company demos on both days. By presenting its Real-Time Authentication solution, NICE was among the top seven companies who were crowned Best of Show winners.
Eric Mattson, CEO, Finovate
“The Best of Show winners at FinovateFall 2014 showcased some of the industry's most cutting edge products in the banking and financial technology sector. The fact that their peers selected their solutions as compelling and innovative offerings reinforces their valuable contributions to the financial industry.”
Miki Migdal, President, Enterprise Product Group
“We are honored to have been selected as a winner of the Best of Show at Finovate2014. Recognition for our Real-Time Authentication solution proves that there is a strong need in the market for advanced technology solutions that can help financial institutions provide exceptional customer service. With our technology, they are able to get closer to their customers by providing them faster and smarter service, while protecting them against fraud.”