NICE Systems announced that it won a Star Performer Award from Speech Technology magazine for its NICE Real-Time Authentication solution.
NICE Systems announced that it won a Star Performer Award from Speech Technology magazine for its NICE Real-Time Authentication solution.
The NICE Real-Time Authentication solution uses voice biometrics to validate customers as they conduct a conversation with a contact center agent, using their voice as a unique identifier, all without PINs, passwords or key phrases to remember. This has been proven to simplify the often rigorous authentication process and reduce average handle time by up to 45 seconds per call. NICE not only improves the customer experience but provides additional layers of security to protect customers, including dynamic security questions as a second layer of authentication for elevated risk scenarios such as suspected fraudulent calls or high worth transactions.
Voice biometrics has long been hindered by an arduous registration process, which resulted in low enrollment and therefore lower returns. NICE Seamless Passive Enrollment creates voice prints from previous call recordings, solving this problem and enabling a scalable, cost effective solution.
David Myron, Speech Technology magazine's editorial director
Speech Technology's Star Performer Award recognizes the industry's biggest speech technology innovators. “These technologies will undoubtedly help shape the future of the speech technology industry. The awards reveal some of the hottest industry developments. The most notable advancements are in various speech-enabled mobile applications (such as voice biometrics, visual IVR, wearables, and mobile voice search), as well as natural language and analytics technologies.”
Miki Migdal, President, NICE Enterprise Product Group
“We are thrilled to be recognized by Speech Technology magazine for NICE Real-Time Authentication. Our solution is changing the way companies service their customers by helping them quickly and safely improve the customer experience while protecting against fraud. This award is further proof of how NICE develops innovative technology to help organizations get closer to their customers.”