Minnesota Twins Enhances Fan Experience With Avigilon
Avigilon | Date:
Avigilon announced that Target Field, the home of the Minnesota Twins baseball team for the 2012 baseball season, has deployed the Avigilon high-definition surveillance system to gain complete coverage of the facility and provide immediate access to clear video footage of fan disturbances, medical emergencies, and customer service levels to enhance the entertainment experience of its more than 3.3 million annual guests. The Avigilon high-definition surveillance system was selected for its impressive image clarity, intuitive user interface, and storage capacity.
“With so much traffic onsite, we need to control building access, ensure that no dangerous materials enter the facility, verify that health and safety standards and guest service expectations are being met, and address fan-related issues quickly to ensure the safety of all guests,” said Dave Horsman, senior director of ballpark operations for the Minnesota Twins Baseball Club. “Avigilon provides three times the image resolution, integrates easily with our access control system and IT infrastructure, and delivers up to 65 days of storage capacity while staying within budget, giving us the best possible return on investment.”
Security personnel manage the high-definition surveillance solution in the Ballpark Operations Center and Event Command Center using the Avigilon Control Center network video management software (NVMS) with High-Definition Stream Management (HDSM) technology. Target Field installed a combination of 170 fixed and Pan-Tilt-Zoom (PTZ) cameras throughout the facility, installing Avigilon HD cameras ranging from1 MP to 16 MP at all entrances/exits, concourses, gates, back-of-house areas, parking lots, and on the exterior of the building for complete coverage. The stadium also relies on several Avigilon analog video encoders to improve the performance of its other surveillance cameras. Target Field has installed eight Avigilon Network Video Recorders (NVRs) to store up to 65 days of continuous surveillance footage and will also take advantage of the Avigilon Control Center Mobile solution for the first time this baseball season.
Target Field was able to easily integrate the Avigilon high-definition surveillance system into its network infrastructure for greater redundancy and its access control system for improved security while meeting its 65 day storage capacity requirement and staying within budget. Using Avigilon Control Center, the stadium has dramatically expedited its response times with quicker access to more and better information to handle situations appropriately. Target Field relies on the Avigilon system to monitor building access and traffic, manage employee safety and productivity, and enhance guest service. It has also prevented 18 complaints related to guest behavior or injuries from becoming claims, which require time and dollars to defend against.
“Like all baseball stadiums, Target Field must be prepared to handle fan disturbances, accidents, customer service complaints, and other issues such as foul balls and broken bats as efficiently and effectively as possible,” said Keith Marett, VP marketing and communications at Avigilon.