Modern emergency centers and public safety organizations need to deal with a variety of incoming information sources, unlike in the past where there were just voice calls. Soon Next Generation emergency centers will become a reality where any person can send text messages, pictures, video clips and make other type of multimedia emergency call. NICE Inform helps emergency centers manage multimedia incident information efficiently and effectively. It captures all available data, providing all the facts as they unfold and increasing the chances that all vital evidence is available to review.
NICE Inform enables public safety organizations to monitor and manage multimedia incident information. Key features include:
* Simple and advanced search query capabilities pinpoint multimedia sources
* Live monitoring function enables supervisors to instantly listen-in on calls
* Recent call replay function enables operators to verify call information
* Playback features include automatic gain control (AGC), loop replay, speed control and more
* Onboard media player enables external agency to review synchronous multimedia and data
* Audit history records every user action
* Active Directory support enabling more fluid log-in options
* Support for Virtual environments reducing the total cost of system ownership
* NICE Inform Lite? option for smaller customers who wish to introduce the Inform solution into their organization