NICE Real-Time Authentication significantly reduces average handle time and improves the customer experience by utilizing voice biometrics to authenticate customers in real time. With this advanced technology, contact centers can:
• Voiceprint the vast majority of customers for seamless passive enrollment—NICE patent-pending innovation
• Securely authenticate customers with zero customer effort—significantly improving the customer experience
• Help agents expedite time to service, shaving valuable seconds off average handle time
• Significantly reduce fraud risk for all customers, and deter fraudsters
