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AirLive IVS Face Detection surveillance system for casinos

AirLive IVS Face Detection surveillance system for casinos

Editor / Provider: Sponsored by AirLive | Updated: 4/17/2014 | Article type: Commercial Markets

Casino surveillance system requires the ability to respond rapidly to incidents at low levels of lighting, which is one of the most technical-demanding requirements for surveillance systems with diverse operational requirements.

Gaming video surveillance needs to focus on the activities at the gaming tables and slot machines in order to settle disputes, prevent and detect cheating and also to protect the casino and players from dishonest employees. Evidential-level image quality is crucial for bringing the criminal to court successfully.

Casino surveillance systems from AirLive's IVS Face Detection embedded in MD-3025-IVS and BU-3026-IVS (Intelligent Video Surveillance) provide accurate video analytics that can be used to detect faces of people in the monitored area. This function automatically detects and captures a person's face and store in the storage. AirLive's analytics surveillance systems are able to set up the system alerts, take a snap shoot or record a short video when a face is detected in the frame of the image.

Besides Face Detection, AirLive IVS IP Camera has other 5 built-in IVS analytics including 5 powerful intelligence functions – Face Recognition, Object Counting, Trip Zone, E-Fence, i–Motion — for various applications in public places such as airports, stadiums, border crossings, offices, shopping mall, and buildings.

TOP10 most popular security products for March 2014

TOP10 most popular security products for March 2014

Editor / Provider: Michelle Chu | Updated: 4/17/2014 | Article type: Hot Topics

asmag.com would like to introduce the TOP10 popular products for March 2014 in this report.

Have a quick look here: Besides two products from Hikvision and Dahua respectively, the other most-clicked products in March were coming from Axis, AirLive, Antaira, Biwave, Honeywell, and VIVOTEK.

As most of the products make their debut in the TOP10 in March, interestingly, two seats were taken by Hikvision's IP cameras, DS-2CD2412F-I (W) and DS-2CD2432F-I (W) as previous winners in the last three months and one by Biwave VDL4000 10M/100M Ethernet Transmission as a winner of the TOP10 in December 2013 and January 2014.

According to this ranking list, IR cameras, 3-megapixels resolution, and multifunctional management system that could assist end users to operate more efficiently are still leading the trend.

1. Hikvision DS-2CD2412F-I (W) 1.3MP IR Cube Network Camera


The first place of the TOP10 for March goes to Hikvision DS-2CD2412F-I (W) 1.3MP IR Cube Network Camera, with a leading 600-click from all around the world. This has been the third month in a row since this camera was first honored in December 2013. Worth noting here is that since its first appearance in the TOP10 for December, this IR cube camera has experience soaring click-through rate from the viewers worldwide. DS-2CD2412F-I (W) comes with passive infrared sensor (PIS) and is capable of detecting objects within a range of 10-meter; meanwhile, this IR Cube camera is able to sustain a weather of -30 °C ~ 60 °C (-22 °F ~ 140 °F).

2. AirLive BU-3025v2 3-MegaPixel Outdoor 25 meter IR IPCAM


Right after, as a new comer in March, AirLive BU-3025v2 : 3-MegaPixel Outdoor 25 meter IR IPCAM wins the 2nd place with 422 clicks, receiving the highest click-through rate from Asia in this rank. BU-3025v2 provides high image quality of 2048*1536p at 20fps; otherwise, the end users can choose to keep a real-time recording at 1080p. This 3MP IR camera is equipped with auto-changeable IR filter and wide-range infrared LEDs coverage for a distance up to 25m.

3. Antaira LNP-0802-24 8-Port Industrial PoE+ UnManaged Ethernet Switch


As another new comer on list of TOP10 for March, Antaira LNP-0802-24 8-Port Industrial PoE+ UnManaged Ethernet Switch takes the 3rd place with 362 clicks from all around the world. This switch is specifically designed with Network Storm Protection and built-in relay warning function that will send out an alert to operators when power failure or port breaks occur. This American company was formerly known as Aaxeon Technology, and renamed as Antaira Technology earlier in 2013.

4. Honeywell HUS-NVR-7200A-E 256-Channel NVR


Closely right behind as No.4 is Honeywell HUS-NVR-7200A-E 256-Channel NVR, embedded with standalone server with 16 hard disk bays (up to4TB storage), capable of continuous 24/7 video recording, and supporting 256 channels of real-time recording. Furthermore, this recorder allows end users to search by date, time, alarm event, and channel number. This multifunctional NVR is ideal for applying in verticals such as banks, governments, transportation, city surveillance, and commercial industries.

5. Axis SketchUp 3D CAD software


The 5th place goes to Axis SketchUp 3D CAD software with 337 clicks. As another new face in this list, this management platform got both American and Asian viewers' high attention. As applying Axis cameras, the software, SketchUp, is well-integrated with Google maps providing users a clear view over any outdoor surveillance areas. This software enables end users to easily adjust the field of view through PTZ cameras in order to set up the best surveillance coverage and fits into the building layout.

6. VIVOTEK FD8355EHV 1.3MP WDR Dome Network Camera


With 332 clicks coming evenly from all around the areas, VIVOTEK FD8355EHV takes the 6th place in the TOP10 for March, featuring its improved wide dynamic range technology, WDR Pro II, provides end users with better visibility in extremely dark and light environments with 4 shutter capture methods. Furthermore, with 3D noise reduction technology, this dome camera can capture clear and polished picture even under poor light source, allowing users to easily identify details in the video.

7. Hikvision DS-2CD2432F-I (W) 3MP IR Cube Network Camera
Hikvision DS-2CD2432F-I (W) had to settle for a tie with DAHUA-IPC- HFW5300C/5302C in the TOP10 for March, as they equally gained a total of 280-click, both ranked as No.7.

 

Hikvision DS-2CD2432F-I (W) is definitely not a stranger to the TOP10 ranking. Since it first appeared last year, this IR Cube network camera has been one of the hot products on the TOP10 throughout the past three months keeping a steady click-through rate. As a total of 280, it got the most clicks from European countries – 60% of the viewers are from Europe.

7. DAHUA-IPC-HFW5300C/5302C

DAHUA-IPC-HFW5300C/5302C as a new comer on TOP10, featuring its multiple network monitoring, including web viewer, content management system (CMS), and DMSS. This IR-Bullet camera can keep 20fps at a recording quality of 3megapixel; and 30fps at 1080P. Interestingly, European take up the majority of the viewers as well.

9. DAHUA IPC-HFW5200C HD Network Water-proof Bullet Camera


The 9th of the TOP10 for March is DAHUA IPC-HFW5200C HD Network Water-proof Bullet Camera, and it is the second product from Dahua that makes into this ranking in the TOP 10 for March. This water-proof bullet camera, highlighted its Eco-Savvy feature, drew 264 clicks – around 75% came from Asian and American areas.

10. Biwave VDL4000 10M/100M Ethernet Transmission for IP Network Camera Connection


Coming to the 10th place is a previous winner in the TOP10 rankings in December 2013 and January 2014 – Biwave VDL4000 10M/100M Ethernet Transmission, which is designed for long distance IP camera transmission. After its absence from the TOP10 in February 2014, this Ethernet transmission took back the seat in March gaining 251 clicks, taking up mostly by European and American viewers by 42% and 32%.

 * Please note that the above statistics are not based on the sum of clicks but the accumulation of IP addresses.

For last month's TOP10 products, click here.

Survey exposes surveillance myths created by CSI crime dramas

Survey exposes surveillance myths created by CSI crime dramas

Editor / Provider: Axis | Updated: 4/15/2014 | Article type: Security 50

Canadians are hooked on crime dramas, and some shows are so convincing that our perception of what forensic technology can do has been skewed – especially when it comes to video surveillance.

"There have been impressive strides in facial recognition analytics, but it is not as prevalent as TV producers would have you believe. The technology works best in controlled conditions”

According to a survey by Leger for Axis Communications, the global brand in network video surveillance, 68% of Canadians said they watch crime dramas like CSI, Criminal Minds, Castle and Law and Order. Of those surveyed, most believe image enhancement techniques and intelligent software are readily available to help law enforcement easily identify suspects. Yet nearly 75% of surveillance cameras sold worldwide today remain analog (IHS Research), which is why security video often shown on the evening news is grainy and of poor quality, making identification difficult.

Key findings of the survey include:
* 71% of Canadians think recorded surveillance footage can be enhanced in a lab using software.
* Most Canadians have very little idea how long surveillance video is generally stored, with 27% admitting they have no   idea and 26% believing video is stored indefinitely.
* Three-quarters of Canadians believe facial recognition software can easily pick individual faces out of a crowd for identification, with crime drama fans even more likely to believe this.

“When TV crime technicians produce an accurate photo of a suspect from the reflection off someone's sunglasses, it makes for good entertainment but it's not realistic,” said Bob Moore, country manager, Canada, Axis Communications. “IP camera innovations have improved image quality and image usability exponentially, but if police are dealing with low-resolution video common in the real world today, there is nothing that can be done to enhance the image.”

The surveillance industry is currently undergoing a shift from analog CCTV to IP video, with IP cameras expected to begin out-shipping their analog predecessors in 2017. This is because IP video offers much improved functionality closer to the technology shown on TV, including HDTV-quality video, ease-of-use, speed of forensic search, intelligent analytics and low-light recording in color.

Surveillance Cameras: Myths vs. Reality

Myth: Surveillance video quality can be enhanced in a lab using software.
Reality: “What you see is what you get,” said Moore. “If you don't start out with high resolution video, enlarging it will result in a bigger, blurrier, more pixelated image. Video clarity cannot be fixed after the fact. As a rule of thumb, an image must supply 80 pixels from ear to ear to ID a face.”

Myth: Surveillance video is stored indefinitely.
Reality: “In Canada, there are no legal guidelines regarding how long surveillance video is stored, but as a general rule 31 days is the average most video is stored before being overwritten. After all, it is data,” said Moore. “In practical terms, it's really an issue of storage and how much an organization has available to keep. Video that is pulled to be used as evidence in a case, however, could be kept indefinitely.”

Myth: Facial recognition software can pick someone out of a crowd.
Reality: “There have been impressive strides in facial recognition analytics, but it is not as prevalent as TV producers would have you believe. The technology works best in controlled conditions,” said Moore. “Some buildings employ facial recognition software to automatically open doors for authorized people, but the person must look directly into the camera and, most importantly, their faces must be stored on a database for comparison. This is much different than picking a random face out of a moving crowd.”

Myth: Most surveillance is monitored in real time.
Reality: “The opposite is actually true,” said Moore. “99% of security video is deleted without ever being seen. Of the video that is seen, only one percent of that is viewed live. Most security video is not monitored live by a person because of the expense involved. Thankfully innovations in IP video are moving video surveillance from a forensics-only tool to a proactive one.” “Today's IP cameras offer more flexibility and advantages than older analog models and hopefully provide real Canadian crime fighters with the images they need to do their jobs,” said Moore. “While it was good to see that 47% of Canadians do not believe crime dramas provide an accurate depiction of how security equipment is used, one-third still believe these myths to be true. With IP video, we're vastly ahead of the quality and ability of outdated analog CCTV, but haven't yet caught up to Hollywood.”

Exacq technologies releases new exacqVision hybrid  ELP-series NVR

Exacq technologies releases new exacqVision hybrid ELP-series NVR

Editor / Provider: Exacq (Tyco) | Updated: 4/10/2014 | Article type: Security 50

Exacq Technologies, part of the Security Products business unit of Tyco, a leading manufacturer of video management system (VMS) software and servers used for video surveillance, has expanded its line of network video recorder (NVR) solutions with the introduction of the new cost-effective, professional ELP-Series, featuring hybrid and IP camera servers. These servers utilize the exacqVision VMS software and are scalable with all exacqVision systems.

Hybrid ELP-Series NVRs include 8 or 16 analog camera inputs for instant connection of analog security cameras and can host up to 24 IP cameras. The ELP IP Camera Server is designed for IP cameras and encoders exclusively, with up to 24 IP cameras per system. All of the ELP-Series recorders include the exacqVision Professional VMS software with four IP camera licenses and are easily expandable to 24 per server.

Up to 8 terabytes of internal storage is currently available with the exacqVision ELP-Series, which utilizes continuous-duty, enterprise-class hard drives for high reliability operation. The ELP-Series also features and internal mSATA drive which stores and runs the exacqVision VMS software and the Linux operating system. This provides quick system start up and added overall system reliability.

Designed for easy, out-of-the-box deployment, the ELP-Series comes pre-loaded with exacqVision Professional video management system (VMS) software. The powerful exacqVision VMS software allows users to monitor video, audio and data in real time. Additionally, users can conduct investigations on recorded video, audio and data and search across multiple servers seamlessly. Users can administrate the system and view video directly from the server using the included exacqVision client. Remote users can access the ELP-Series—along with any exacqVision system—using the exacqVision client (Windows, Linux, Mac), the exacqVision web client, and the exacqVision mobile app (iOS, Android and Windows Phone 8 devices). Client software and mobile applications for exacqVision are freely distributed and available for most operating systems.

Each ELP-Series NVR includes a three-year hardware warranty and three-year software subscription agreement. Software updates are produced regularly and incorporate powerful new exacqVision VMS features and enhancements.

Dahua wins IP Camera Excellent Award at Secutech 2014

Dahua wins IP Camera Excellent Award at Secutech 2014

Editor / Provider: Dahua | Updated: 4/7/2014 | Article type: Security 50

Dhua technology a well-known China-based manufacturer and supplier of video surveillance products headquartered in Hangzhou, China announced that its network camera — DH-IPC-HF5281 won “IP Camera Excellence Award” at Secutech Taipei 2014.

Each year at Secutech Taipei, Excellence Award Contest is always where the eyes go as it is considered as an impartial platform for manufactures to exhibit the product they are proud of as well as rendering an opportunity for buyers to see, to learn and compare product performance in person before decision-making. And this year's IP camera contest focuses on night visual effect in addition to saturation, low light, shutter speed and image quality.

Dahua DH-IPC-HF5281, an ultra-low light network box camera with a 2-Megapixel CMOS sensor, is able to capture 1920 x 1080 resolution video at 60fps. Featuring ultra low illumination, IPC-HF5281 is able to present clear image even under 0.0001Lux. Meanwhile, for monitoring high-speed moving object, over 50km/h for example, the camera is able to render smooth image with 60 frame per second, Moreover, the camera is added with intelligent functions, such as facial detection, wandering detection, illegal parking, fast-moving and etc.

“It is the third year in a row that Dahua's products have proven its outstanding performance and been recognized by worldwide security professionals,” said Tim Shen, Marketing Director at Dahua Technology. “We really appreciate Secutech organizer creates such a great platform for our product standing out among other companies. As the industry moves to high definition, how to ensure the whole video surveillance system to satisfy the HD requirement but also other functions, like WDR, better bit rate, low lux and alike are our focus. With more than 3,000 R&D professionals and 10 percent reinvestment, we aim to provide world-leading products and solutions.”

LILIN IP solution makes Banqiao station safer

LILIN IP solution makes Banqiao station safer

Editor / Provider: Sponsored by LILIN | Updated: 4/14/2014 | Article type: Infrastructure

Background
Based upon the current statistics, roughly 80% of the criminal acts at shopping centers and business offices occur in the parking lot; therefore, Banqiao train station, founded in 1901 in Banqiao , New Taipei City, Taiwan, recently took the necessary measure and upgraded its 3-story indoor parking facility video surveillance system to an IP based video system, consisting of LILIN network cameras, to identify license plate numbers, perform people identification, crime prevention, and event detection. Banqiao station parking structure has the capacity to park more than 1,000 vehicles, and it is definitely the top priority for the station management team to have reliable guards and video surveillance systems in place to detect intruders, observe activity, inspect vehicles, and observe illegal entry attempts, and observe unusual circumstances.

LILIN, the selection in video surveillance
LILIN surveillance solution provides  network security cameras and surveillance server system to secure life and property in the parking lots. LILIN solutions are able to provide security, perform territorial control, and real-time accounting of free parking places, and presence of transport vehicles. Travelers or visitors who park at Banqiao station parking complex get peace of mind they deserve through the support of LILIN surveillance solution.

Solution & Installation
What Banqiao parking facility needs is a security camera system with multiple cameras located throughout the indoor parking lot needs to be remotely monitored and recorded in the main building. Strategically installing LILIN surveillance cameras – CMG178H, IPR428ESX3, PIH-0442N4.3, PIH-0542P3.6 at blind spots, key access points, or back gates to provide the extra visual security required to deter vandalism or theft.

Results & Benefits
Entire parking site operations can be monitored and notifications sent when equipment failures occur, and labor cost is in the meantime largely saved in patrolling. Lot usage and activity can be easily ascertained by viewing both live cameras and historical archives captured on site. Video data can also be used for law enforcement, as well as enhance parking facility security on the whole.

* Enhance parking lot overall security
* Saves the labor cost in patrolling
* Increase operational efficiencies
* Video data can be used for law enforcement

Products at a glance
* x2 600TVL D&N WDR Camera – CMG178H
* x39 Day & Night 1080P HD Vari-Focal IR IP Camera – IPR428ESX3
* x12 18M IR Camera – PIH-0442N4.3
* x19 21M IR Camera – PIH-254 2P3.6

RIVA IP cams and VCA support Croatian retail chain Pevec

RIVA IP cams and VCA support Croatian retail chain Pevec

Editor / Provider: ViDiCore | Updated: 4/2/2014 | Article type: Commercial Markets

Pevec d.d. is a large Croatian retail chain which offers a wide range of non-food articles since 1990. Now Pevec operates 13 retail stores nationwide, with a surface of 4.500 up to 17.000 Square Meter and employs 900 persons in total. To prevent thefts and burglaries, video surveillance cameras have been installed in all stores since their opening. In addition development of technology is continually monitored, and new technologies, such as video content analysis, are implemented. Lately, also the marketing department became aware of the benefits of these cameras. Hence numerous RC100-5100 mini dome cameras and RC1100-1241 box cameras of the brand RIVA have been installed in Pevec stores, to count customers and therefore optimize marketing activities and plan sales space. Additionally the RIVA cameras are used to extend the existing security system.

The mini dome RC100-5100 is a H.264 2-way audio IP camera with CMOS sensor for indoor use and offers a frame rate of up to 30 fps. The RIVA RC1100-1241 box camera is equipped with a mechanical IR cut filter and is therefore ideally suitable for day and night usage. Like all RIVA cameras both devices include the intelligent video analytics, powered by VCA Technology, as a standard feature at no extra costs. Additionally, the cameras have been equipped with a filter for People Counting. Thus customers in large groups can be counted easily, entrances and exits can be differentiated and data can be transferred in real time. The cameras could have been integrated in the existing security system quickly and easily.

The installation was made by Alarm Automatika Ltd., one of the largest regional distributer of security solutions, offers complete solutions to customers - from project to realization, maintenance and software integration.

Benefits due to People Counting at entrances and exits
Nowadays People Counting is a common marketing instrument because it provides reliable data to analyze customer behavior. These data are very important to evaluate and therefore to optimize point of sale activities. Using the People Counting filter the evaluation can be made easily and quickly: Firstly, the number of customers is counted. If the visitor amount increased within a promotion period, the promotion can therefore be valued as short-time successfully. After finishing a promotion it is measured, if additionally acquired customers continue to visit the store and if the promotion thereby results in long-term success.

Another important point is that the marketing department needs to clarify, how many customers are actually buyers. This can be found out easily by comparing People Counting data with cash desk data. If many people visit the store but only a few are buying, the product range, product presentation or product placement should be rearranged. If less people visit the store but most of them are buyers, marketing activities, pursuing the main objective to attract new customers, should take place.

Another advantage of People Counting is the reduction of labor costs. With a full knowledge of the customer amount at specific daytimes, weekdays and seasonal periods, the number of employees can be defined perfectly. On top, opening hours can be optimized depending on how longer opening hours influence customer behavior.

Benefits due to People Counting inside a store
Cameras in selected parts of a store generate even more benefits. For example due to People Counting the sales floor can be used better. This is very important for large retail stores like Pevec because not every customer visits the whole sales floor of up to 17.000 Square Meter. If specific parts of the store are visited more often than others, marketing activities should take place there and products which need special support should be placed in these higher frequented parts. Furthermore the way which customers cover while shopping, can be highly influenced due to intelligent product placement of best-selling products. Because of transferring real-time data, also queues at cash points can be reduced. If too many customers are queuing, an alarm is triggered and thus another cash point can be opened immediately. Due to People Counting in different stores of one retail chain, stores can be compared and thus strengths and weaknesses can be analyzed better.

Conclusion
After successful installation and implementation of the RIVA cameras, Pevec could optimize their marketing activities quickly and efficiently. Pevec: “People counting functionality is a great help for our marketing department and for planning of space and activities in our retail centers.” Furthermore the RIVA cameras improve the existing security system so that a higher protection against theft and burglary is provided. Now Pevec is thinking about equipping also other retail stores with RIVA′s RC100 and RC1100. ?We are satisfied with system performance and are considering implementing People Counting functionality in our other retail centers.“

[Secutech2014] Korea30: ITX unveils IP solutions and 960H DVR

[Secutech2014] Korea30: ITX unveils IP solutions and 960H DVR

Editor / Provider: Erica Lin | Updated: 4/2/2014 | Article type: Security 50

ITX, the Korean DVR manufacturers, has been known for its well-designed and high-end DVR products. In the price-sensitive market, ITX takes a different route, making real long-lasting and easy-to-use models by developing unique functions and interface design.

ITX is the first company proposing the the plug and play system in NVR. For one and half year after ITX launching NVR, the company had very slow improvement on the market. But last year, it has seen a huge growth up to 72% from 2012 to 2013. On interface design, ITX has self-developed graphic-based GUI. The concept is to realize intuitive using experience.

The same strategy is applied to ITX IP solutions. ITX is moving to the IP solutions including network video recorder, IP camera while continuing on recorder manufacturing (like analogue recorder and HD-SDI recorder). However, ITX has only limited number of IP camera models. ITX IP cameras are equipped with Sony's CMOS sensor and Cannon lens. The combination of key hardware makes it a good product. In Secutech2014, ITX showcased its latest 960H analogue DVR. It is based on the same design and technology.

VIVOTEK received IP Camera Excellence Award at Secutech 2014

VIVOTEK received IP Camera Excellence Award at Secutech 2014

Editor / Provider: VIVOTEK | Updated: 3/27/2014 | Article type: Security 50

VIVOTEK announced its achievement in “IP Camera Excellence Award " at Secutech Taipei 2014, the international exhibition and conference for electronic security, info security, fire, and safety held in the Taipei from the 19th to the 21st of March, 2014.

VIVOTEK has won the Camera Excellence Award at Secutech Taipei for the past four consecutive years. This year, the award was bestowed on the new 1.3-Megapixel bullet network camera IP8355EH, which comprises a series of unique features such as WDR Pro II, 3D Noise Reduction, P-iris lens, Smart IR and Smart Focus System.

For years, the IP Camera Excellence Award at Secutech Taipei has been regarded as an important platform for leading camera manufacturers presenting their state-of-the-art cameras and also as an educational event with more detailed technology know-how to exhibition visitors. In 2014, camera's video quality under low light condition is the key focus in this demonstration. The evaluation criteria include color saturation & restoration, low light image performance, shutter speed, and HD quality performance

VIVOTEK's IP8355EH, a professional outdoor bullet network camera with a 1.3-Megapixel CMOS sensor, is able to capture 1280x1024 resolution video at 30 fps. Featuring WDR Pro II, IP8355EH is able to capture detailed features in locations where there is intense backlighting or when the subject is directly in front of a source of artificial illumination at night. Combined 3D Noise Reduction Technology, users can identify an increased level of image detail under low light circumstances without consuming high bandwidth.

In order to deliver superb image quality, IP8355EH is designed with a P-iris lens, which controls the iris with extreme precision with its built-in stepper motor. By using software controls, the lens maintains the iris opening at an optimal level at all times, resulting in superior sharpness and depth of field as well as image quality. Furthermore, equipped with VIVOTEK's Smart Focus System, the installation is easier by using remote focus and zoom adjustment.

Steve Ma, VIVOTEK's Executive Vice President, indicated: "I would like to thank Messe Frankfurt New Era Business Media Ltd and the honorable judges for their continuous supports and affirmation. VIVOTEK will keep dedicating to delivering high quality products and outstanding surveillance solutions to facilitate the realization of a safer and smarter living environment.”

C-Store chain keeps losses in check with March Networks

C-Store chain keeps losses in check with March Networks

Editor / Provider: March Networks | Updated: 3/26/2014 | Article type: Security 50

Digital video was still in its infancy when Quik-E Foods of Lynchburg, Virginia, began equipping its convenience stores with March Networks 3108 video recorders 10 years ago.

“I'm a bit of an IT geek, so for a small C-store chain, we've always been very proactive with technology,” said Vice-President Todd Burgess. Times have changed. Today, Burgess can pull up video from any of the company's 12 stores and five car washes on his iPad using March Networks' Cloud service, but several of those original 3108s are still in service.

“We have replaced some of our original recorders with March Networks 4208 and 8516 recorders, but I still have four 3108s,” said Burgess. “They've been up and running 365 days a year all this time. The only reason some of them have had to be replaced is because their power supplies have gone bad, but I guess nothing lasts forever.”

Quik-E Foods experience is consistent with March Networks' reputation for rock solid reliability.

“The thing that most impresses me about March Networks technology is that it's a piece of equipment that I never have to fool with,” remarked Burgess. “I'm the IT guy who has to fix every printer, every keyboard, every point-of-sale system. If it's plugged into a wall, I have to fix it, but I can honestly say that I never have to fool with a March Networks video recorder. I've never even had a hard drive go bad.”

Burgess was especially impressed when all of his March Networks recorders came back to life following a derecho, a wall of storms with 60 mile-per hour winds that tore through Lynchburg and area last summer.

“We all lived on generators for an entire week, but when the power was restored, all of my recorders came back up. I had no issues at all.”

Backward Compatibility
Equally important, the C-store chain's collection of 3108, 4208 and 8516 recorders illustrates March Networks' commitment to backward compatibility. There was never a reason for Quik-E Foods to replace its perfectly functioning 10-year-old recorders to take advantage of software upgrades or other enhancements in video surveillance technology. When Burgess powers up his iPad and goes to the Cloud to review live or archived video from his 12 stores, for example, it makes no difference if it's a 3108 recorder or a brand new 8000 Series NVR. All three generations of March Networks recorders co-exist across the Quik-E Foods footprint.

The effectiveness of Quik-E Foods' video surveillance system is also attributable to March Networks' user-friendly interface.

“Our managers use the Live Viewer, Evidence Manager and Investigator soft?ware on a daily basis,” said Burgess. “They all know how to use them as well as I do and they're all self-taught. I haven't had to do any training, which speaks to how easy it is to use.”

Five or six years ago, March Networks worked with Quik-E Foods to integrate its video surveillance and point-of-sale systems, allowing Burgess and the company's store managers to review recorded video with text overlay.

“It's invaluable to be able to pull up a camera and see what's being rung up overlaid on top of the video,” said Burgess. “It's the greatest feature ever because a lot of theft occurs when a friend comes in with a two-liter drink, and a pack of cigarettes, and the employee just rings up the two-liter drink.”

Searchlight for Retail
Quik-E Foods is now in the process of upgrading to March Networks' Searchlight application, which offers several advantages over the current POS integration.

“Before, with text overlay, I could only search for voided or canceled transactions by logging in at each recorder locally,” explained Burgess. “With Searchlight, all the transaction data is stored at corporate on a server, so I can go in and ask to see all voided transactions at all locations in a specified time range.”

Better still, Searchlight will automatically deliver a daily emailed report identifying suspect transactions with links to the corresponding video.

The integration of video and transaction data is critical for combating POS fraud in a C-store environment.

“Just recently,” said Burgess, “we caught a cashier who was ringing up sales, putting them on hold, collecting the money and then canceling the transactions when the customer left the store. So far, our losses from this one employee add up to $6,000. These transactions show up as voids in my system, so with an emailed report from Searchlight, I'll get a list of all the voids by store and click on a link to watch the video. There won't be a need to search for hours and hours. It's instant.”

Quik-E Foods is slowly transitioning to IP cameras for higher-resolution video of activity at its laser car washes as well as its gas pumps and parking areas.

An IP camera would have come in handy last year when a truck pulling a trailer with an asphalt paving machine decided to run through one of the company's car washes, knocking a $50,000 piece of equipment off its track.

Burgess posted the video on the Quik-E Foods Facebook page and the local media picked it up. Luckily, the contractor responsible for the incident saw it on the news and called Quik-E Foods offering to pay for the damage.

“If I had had an IP camera at that location, I would have known right away who it was because I would have been able to read the logo on the side of the truck or pick up the license plate,” said Burgess.

Each Quik-E Foods store is equipped with a microphone at the check-out counter and a centrally located speaker. Audio is recorded along with the video, and if absolutely necessary, Burgess or anyone else at head office can push a button and communicate with store staff.

Searches Made Easy
The audio came in handy one day when a gang of cigarette thieves used sledge hammers in the middle of the night “to beat the brick out of the back” of one of company's stores and made off with $18,000 worth of cigarettes. There was no camera outside the back of the store to record them, but when Burgess checked the video the next day he found an image of a suspicious looking character peering through the window at the front of the store.

“It was 3 a.m. and you could hear the beating on the back of the building, so we just put two and two together,” said Burgess. “We also went through archived video thinking they may have cased out the store in advance and, sure enough, there was the same guy. We also had an image of the car in the parking lot.”

While the system is primarily used for loss prevention, Todd's father and Quik-E Foods founder Wilton Burgess also takes advantage of its live viewing capability to make sure the stores are neat and tidy. Physically inspecting all 12 stores and five car washes would take him two or three days. With the March Networks system, he can sit in front of his computer and accomplish the same thing in 20 minutes or less.

Over the years, Quik-E Foods' video surveillance system has paid for itself many times over. It's also a valuable source of evidence for Lynchburg Police Department officers investigating credit card theft, car accidents and other incidents in the community.

“The local police have the March Networks player on their PCs, so it's a piece of cake for them, and I'm in court a lot, even for matters that are unrelated to us,” said Burgess.

Looking to the future, Burgess is resigned to the fact that his remaining 3108 recorders will eventually need to be replaced, but looks forward to standardizing on the more powerful 8000 Series hybrid recorder with additional IP cameras, web-based Command software and the investigative smarts of Searchlight for Retail's fraud fighting tools.

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