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Sprint service dealer enhances customer experience with MVaaS

Sprint service dealer enhances customer experience with MVaaS

Editor / Provider: Envysion | Updated: 11/15/2012 | Article type: Commercial Markets

Envysion, a Managed Video as a Service (MVaaS) provider, announced that CCT Wireless has selected Envysion as its exclusive video provider and has begun an enterprise deployment of Envysion’s video-driven business intelligenceT. CCT Wireless, a Sprint preferred retailer with locations throughout Colorado and Wyoming, will use Envysion to improve sales and the customer experience.

“Envysion enables us to see and hear any customer interaction at any of our stores, so we understand exactly what occurred and what sales tactics were employed to maximize that customer contact,” said Chase Elmore, Director of Sales at CCT Wireless. “We’ve used secret shoppers in the past, but their evaluations are subjective. Envysion gives us a better way of identifying issues and coaching our team more effectively.”

Envysion transforms video surveillance from an insurance policy to a strategic management tool that provides actionable insight to improve marketing, sales, customer service and store operations. Through Envysion’s integration with iQmetrix’s RQ4 retail management system, wireless dealers gain the video and audio context behind all of their sales data and can identify opportunities to drive more sales. For example, CCT Wireless can easily flag new phone activations without accessory sales to determine employees who may need more coaching on upselling.

“We’re excited to be selected by CCT Wireless,” said Carlos Perez, VP of Product and Marketing at Envysion. “CCT Wireless’ selection of Envysion further demonstrates the significant impact of video-driven business intelligence for wireless dealers.”

US fast-food chain Chick-fil-A improves service quality with Envysion platform

US fast-food chain Chick-fil-A improves service quality with Envysion platform

Editor / Provider: Envysion | Updated: 10/3/2012 | Article type: Commercial Markets

Envysion, the Managed Video as a Service (MVaaS) provider, announced that Chick-fil-A has selected Envysion as a video provider. Chick-fil-A, a leading quick-service chicken restaurant with more than 1,600 locations in the United States, will use Envysion to improve operations, training and customer service.

“At Chick-fil-A, we are always focused on improving quality and customer service. Using Envysion, our Operators are able to track and review key indicators of customer service performance, such as discounting or speed of service,” says Alex Doverspike, director of financial return at Chick-fil-A. “The insights from Envysion have enabled our Operators to improve operating procedures and employee training, enhance individual accountability to customer service and provide the utmost customer experience to our guests.”

Envysion's video-driven business intelligence integrates video with point of sale data to give Chick-fil-A unparalleled remote access to daily restaurant operations. Using Envysion's custom reports, Chick-fil-A operators can quickly identify and remedy training gaps that impact the guest experience. For example, employees who have excessive POS corrections, such as cleared items or deleted transactions, may need additional coaching or training on the cash register. Chick-fil-A operators also use the Envysion solution to optimize staffing to balance workforce efficiency with customer experience goals, resulting in optimal customer service and reduced labor costs.

American Fast-Food Chain Improves Security and Operations With Envysion Platform

American Fast-Food Chain Improves Security and Operations With Envysion Platform

Editor / Provider: Envysion | Updated: 7/11/2012 | Article type: Commercial Markets

Envysion announced that Jersey Mike's Franchise Systems has selected Envysion as its preferred video surveillance provider. Envysion has already completed a number of installations to date, and this announcement opens the door for all Jersey Mike's Sub franchise owners to leverage Envysion's video surveillance solution.

“We partnered with Envysion because of its truly superior technology, demonstrated profit improvement and the successful integration to Jersey Mike's point of sale system,” said Scott Scherer, Chief Information Officer at Jersey Mike's. “With Envysion we are able to offer all our franchise owners a powerful video solution that has been tailored for Jersey Mike's and has demonstrated that it can improve the bottom line.”

Envysion's video-driven business intelligence seamlessly connects video to critical business data, such as point of sale and will enable Jersey Mike's Subs operators to identify and reduce potentially fraudulent transactions, such as discounts, no sales, cash returns, cancels and voids, that would otherwise erode restaurant-level profitability. Envysion offers brand specific exception reporting and alerting that arms Jersey Mike's franchise owners with a tool to reduce food costs, increase operational efficiency, stop loss and improve bottom line profitability.

“We are excited to be selected by Jersey Mike's. We've seen firsthand the material impact that video driven business intelligence provides for customers across industry segments, and we look forward to partnering with Jersey Mike's and their franchisees to realize similar improvements in their operations and profitability,” says Matt Steinfort, president and CEO of Envysion.

Bohme Clothing Retailer Improves Operations With Envysion Video

Bohme Clothing Retailer Improves Operations With Envysion Video

Editor / Provider: Envysion | Updated: 5/8/2012 | Article type: Commercial Markets

Envysion announced that Bohme Boutique has selected Envysion as its exclusive video provider and has begun deploying a joint solution from Envysion and Sony. Bohme, a women's specialty retailer with store locations throughout the west and mid-west, will utilize Envysion's MVaaS solution to gain better insight into the store to improve operations, promotions and the customer experience.

“Envysion's video-driven business intelligence gives us visibility into what occurs in the store so we can develop and adjust initiatives to increase average sales, reduce loss and drive overall profit improvement in each store,” says Bohme's IT Director Jose Oramas. “Since many departments will use this solution, image quality was essential to our selection, and the joint solution from Envysion and Sony enables us to leverage Sony's high quality HD IP cameras to achieve a superior picture without straining our broadband network.”

Envysion transforms video surveillance into a strategic management tool that provides actionable insight to users across operations, loss prevention, marketing and human resources. With instant and unfiltered visibility into daily store operations, retailers can identify issues faster and optimize every aspect of the store to drive performance improvement. From increasing the effectiveness of marketing promotions to loss prevention's ability to rapidly identify and investigate suspicious transactions, MVaaS delivers instant and actionable information capable of driving 10-15 percent improvements in profitability.

Verizon Wireless Retailer Selects Envysion Video to Bolster Safety

Verizon Wireless Retailer Selects Envysion Video to Bolster Safety

Editor / Provider: Envysion | Updated: 4/24/2012 | Article type: Commercial Markets

Envysionthe announced that Wireless City has selected Envysion as its exclusive video provider and is deploying the company's Envysion Video solution to its more than 35 stores. Wireless City, a growing Premium Retailer for Verizon Wireless, will utilize Envysion's MVaaS solution to gain an unfiltered view into the day-to-day operations of its stores, as well as bolster safety and security efforts.

By applying the Software as a Service (SaaS) model to video surveillance, Envysion Video transforms video from a niche application used by a handful of users into a strategic management tool that provides instant and unfiltered business insights to users across operations, loss prevention, marketing and human resources. Envysion's MVaaS can rapidly scale to thousands of users giving the entire organization instant access to video of remote store locations through a simple, easy-to-use web interface without straining the IT department or network. Since the application resides in the cloud, every Envysion user has instant access to all new features and functionality as soon as they are deployed, eliminating the IT burden of software and equipment upgrades prevalent in traditional video surveillance products.

American Broadline Closeout Retailer Deploys Envysion Video

American Broadline Closeout Retailer Deploys Envysion Video

Editor / Provider: Envysion | Updated: 4/18/2012 | Article type: Commercial Markets

Envysion announced that Big Lots has selected Envysion as a video service provider and has completed deployment of the Envysion Insight solution to approximately 1,200 of its retail stores. Big Lots, North America's largest broadline closeout retailer, will utilize the Envysion Insight solution to improve loss prevention, operations and training efforts.

“Successful loss prevention professionals recognize that theft is only one of many factors that reduce profitability. With that in mind, we wanted a video tool that would give us a more comprehensive understanding of store-level operational challenges,” says Lance Williams, director of loss prevention at Big Lots. “Envysion enables us to give hundreds of users from our operations, marketing, risk management and HR teams enhanced visibility to the store.”

Envysion's MVaaS enables businesses to improve store-level performance by putting easy-to-use, highly scalable video-driven business intelligence into the hands of the entire organization without straining the IT department or network. By integrating with business systems such as point of sale (POS), Envysion provides retail operators with a variety of instant, unfiltered and actionable insights to quickly identify fraudulent transactions and shrink. In addition to strengthening loss prevention efforts, Envysion Insight provides unparalleled access to the day-to-day store operations.

American Restaurants Improve Operations with Envysion Managed Video

American Restaurants Improve Operations with Envysion Managed Video

Editor / Provider: Envysion | Updated: 4/5/2012 | Article type: Commercial Markets

Envysion announced that NEF#1 LLC, a Popeyes franchise, has completed a deployment of Envysion Insight at all its restaurant locations. NEF#1 LLC will use Envysion to drive operations and profit improvement.

With Envysion's managed video service, an operator can view live and recorded video through a simple web interface and get an unfiltered view of actual operations and the customer experience. Envysion Insight integrates managed video surveillance with POS systems to identify potentially fraudulent transactions such as voids, returns, discounts and coupons. Users then review video of the event in question side-by-side with the receipt to determine whether there was an instance of fraud, operational error or training issue that requires attention.

American Ranch and Home Retailer Improves Loss Prevention With Envysion Managed Video

American Ranch and Home Retailer Improves Loss Prevention With Envysion Managed Video

Editor / Provider: Envysion | Updated: 2/2/2012 | Article type: Commercial Markets

Envysion, the leading Managed Video as a Service (MVaaS) provider, announced that Murdoch's Ranch & Home Supply has selected Envysion as its exclusive video provider and is deploying Envysion Insight to all its stores. Murdoch's, a general merchandise and ranch supply retailer, will utilize Envysion's MVaaS solution to improve loss prevention and merchandising efforts, increase HR efficiency in issue resolution and drive store-level profitability.

“Envysion's video-driven business intelligence enables us to proactively identify opportunities to improve profitability. With Envysion we can quickly and easily view video of transactions flagged for loss prevention review and use the same solution to improve other areas of our business such as merchandising and the customer experience in the store,” says John Parkes, VP of human resources at Murdoch's.

By integrating business system data such as point of sale data, Envysion Insight transforms video surveillance into a strategic management tool and enables retailers to drive significant profit improvements. Envysion's powerful exception reporting capabilities give customers the instant visibility into every transaction and event, so users can quickly validate exceptions such as suspicious refunds, voids, no sales and reprinted transactions. The Envysion application also provides an unfiltered understanding of customer behavior and the customer experience to inform marketing and merchandising decisions.

US Quick-Serve Chain Expands Envysion Managed Video for Operational Management

US Quick-Serve Chain Expands Envysion Managed Video for Operational Management

Editor / Provider: Envysion | Updated: 12/9/2011 | Article type: Commercial Markets

Envysion, the leading Managed Video as a Service (MVaaS) provider, announced that Qdoba Mexican Grill has reached its 250th site on the Envysion platform. Qdoba, the largest fast casual Mexican franchise in the United States, has expanded video usage to hundreds of users throughout the company to improve loss prevention, operations, marketing, product development efforts and ultimately restaurant-level profitability.

“From day one Envysion enabled us to drive improvements in operations, loss prevention and bottom-line profit. I'm pleased to say that we've seen sustained profit impact both because Envysion is continually developing new features and functionality that increase impact and also because we continue to find new ways to use and apply the video-driven insight Envysion delivers,” says Scott Henry, IT analyst at Qdoba. “The Envysion system has been our corporate standard for years now, in part because Envysion's cloud-based model allows us to rapidly scale the system and is centrally administered and centrally managed so we don't add overhead as we grow our restaurant base.”

Using Envysion's powerful video-driven business intelligence platform, which integrates video and data from business systems like point of sale, Qdoba's loss prevention team has reduced the amount of fraudulent transactions, including unwarranted voids, comps, promos, discounts and refunds. The operations team at Qdoba has also utilized the Envysion application to help lower cost of goods sold, increase paid transactions and average check amount and achieve greater adherence to operating procedures. Finally, Qdoba has expanded video and exception reports to users in its marketing and product development teams. These departments have leveraged the unfiltered visibility provided by Envysion to evaluate new menu items in test restaurants to see who actually buys the new item, whether the item drives new traffic or incremental sales and if the item will cannibalize existing product sales.

US Quick-Serve Restaurants Improve Operations With Envysion Managed Video

US Quick-Serve Restaurants Improve Operations With Envysion Managed Video

Editor / Provider: Envysion | Updated: 11/8/2011 | Article type: Commercial Markets

Envysion, the leading Managed Video as a Service (MVaaS) provider, announced that GBV, a franchise of Carl's Jr., has selected Envysion Insight to drive operations, loss prevention and profit improvement.

“We were excited to find that Envysion has a tailored video-based business intelligence solution based on a deep understanding of the Carl's Jr. concept, operations and requirements,” says Gary Vick, President of GBV. “Envysion's easy-to-use, brand specific exception reports allow us to keep a close eye on areas of risk in our restaurants, quickly identify incidents of possible loss and rapidly investigate whether fraud or theft occurred. As of a result of the Envysion solution, we have seen significant improvements in our bottom-line profitability.”

Envysion easy-to-use, video-based business intelligence enables quick-service and fast casual restaurants to drive 10-15 percent profitability improvements. Using Envysion's video point of sale integration, GBV easily tracks and identifies suspicious transactions, such as unwarranted discounts, refunds, voids and deleted items. GBV users then review the video footage of the event in question side-by-side with the receipt to determine whether there was an instance of fraud, operational error or training issue that requires attention. One area where GBV has used the system more than expected is investigating guest issues, including accidents and complaints, Vick adds.

“We are excited to add GBV to our growing list of Hardee's and Carl's Jr. customers. Our work with CKE Restaurants and many CKE franchisees will enable us to provide GBV with exception reports and best practices specific to Carl's Jr. so GBV can realize immediate profitability improvements,” says Carlos Perez, VP of product and marketing for Envysion.