US Quick-Serve Restaurants Improve Operations With Envysion Managed Video
Editor / Provider: Envysion | Updated: 11/8/2011 | Article type: Commercial Markets
Envysion, the leading Managed Video as a Service (MVaaS) provider, announced that GBV, a franchise of Carl's Jr., has selected Envysion Insight to drive operations, loss prevention and profit improvement.
“We were excited to find that Envysion has a tailored video-based business intelligence solution based on a deep understanding of the Carl's Jr. concept, operations and requirements,” says Gary Vick, President of GBV. “Envysion's easy-to-use, brand specific exception reports allow us to keep a close eye on areas of risk in our restaurants, quickly identify incidents of possible loss and rapidly investigate whether fraud or theft occurred. As of a result of the Envysion solution, we have seen significant improvements in our bottom-line profitability.”
Envysion easy-to-use, video-based business intelligence enables quick-service and fast casual restaurants to drive 10-15 percent profitability improvements. Using Envysion's video point of sale integration, GBV easily tracks and identifies suspicious transactions, such as unwarranted discounts, refunds, voids and deleted items. GBV users then review the video footage of the event in question side-by-side with the receipt to determine whether there was an instance of fraud, operational error or training issue that requires attention. One area where GBV has used the system more than expected is investigating guest issues, including accidents and complaints, Vick adds.
“We are excited to add GBV to our growing list of Hardee's and Carl's Jr. customers. Our work with CKE Restaurants and many CKE franchisees will enable us to provide GBV with exception reports and best practices specific to Carl's Jr. so GBV can realize immediate profitability improvements,” says Carlos Perez, VP of product and marketing for Envysion.