VIVOTEK has opened a Return Merchandise Authorization (RMA) centre in the Netherlands, guaranteeing turnaround time of 7 business days for returns.
Starting July 19, 2012, ComServe Network Netherlands B.V., headquartered in the Netherlands, will be providing services for repair or replacement of products from VIVOTEK within the product‘s warranty period.
ComServe Network Netherlands B.V. (ComServe) is an independent after-sales services provider, serving primarily electronic devices of small to medium size.
"We are excited about working with ComServe to fulfill the increasing demands from our worldwide users, particularly in Europe," said William Ku, Director of Brand Business at VIVOTEK.
Known as a one-stop-shop solution for customers, ComServe boasts a wide product portfolio, ranging from notebooks to tablets, game consoles to printed circuit boards, and much more. Some of the high profile vendors which ComServe has partnered with include but are not limited to: TomTom, Apple, HP, Asus, Sony Vaio, Nintendo, and others.
Geert-Jan van Etten, Program Manager of ComServe Network, remarked, "ComServe has strongly invested in the integration of all aspects of after-sales services. This assures customers have access to a unique web portal where they can easily register, track, and trace RMAs, raise questions and queries, and run status or analysis reports."
According to Ku, over 40% of VIVOTEK‘s sales revenue comes from Europe. VIVOTEK‘s plan to expand global sales remains unchanged.
"At VIVOTEK, we understand market demands and what it takes to be a leading brand in the industry, and we will continue to provide unparalelled service to our users and customers," Ku added.